Field Service Specialist

6 months ago

Vancouver, Canada Olympus Corporation of the Americas Full time

**Workplace Flexibility**:Field**

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

**Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.**

**Our Purpose is to make people’s lives healthier, safer, and more fulfilling.**

**Our Core Values are reflected in all we do**: _Integrity - Empathy - Agility - Unity - Long-Term View_

We deliver on our purpose and our core values by staying **True to Life.**

Under minimum daily supervision, the Field Support Specialist will inspect, service and repair equipment that the incumbent has been trained on. The Field Service Specialist will conduct routine service and installation calls in the field for products sold and distributed by Olympus Canada Inc.

**Job Duties**:

- Work closely with customers, local sales representative, and other field support personnel to provide the highest level of customer support and satisfaction.
- Troubleshoot, diagnose, install, service and repair the entire line of Trumpf and Olympus medical products while performing such duties in house, over the telephone and on site as required.
- Establish and maintain open lines of communication with key personnel in assigned accounts to remain current with support, repair, and ongoing issues. (i.e. installations, upgrades, persistent problems)
- Escalate support issues to management when customer satisfaction is jeopardized.
- Maintain accurate records to reflect the support and repair history of equipment serviced or repaired.
- Maintain all assigned assets, including laptop computer, cell phone, tablet, tools and repair parts.
- Control parts inventory and manage inventory, replenish spare parts kit as needed.
- Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly expense reports and service reports, as required, accurately and in a timely manner.
- Establish a communication schedule with Field Support Manager, to exchange information on daily and weekly activities.
- Meet all assigned targets and goals set by Corporate Regional and Area Managers.
- Perform other related duties as assigned.
- Occasional Travel by car/plane for long periods of time (including overnight travel)

**Job Qualifications**:
**Required**:

- Associate degree in electrical, Electronics, or Bio Medical Engineering, or Computer Science from an accredited college or university (or equivalent knowledge), required. Bachelor’s degree is preferred.
- Minimum 1 year as a Field Service Engineer, or equivalent experience, AV experience is an asset.
- Solid working knowledge of electronics personal computer hardware and software and LAN (Novel & Microsoft) concepts.
- Valid driver’s license.
- Work flexible hours when required.

**Preferred**:

- Bilingual (French and English) is an asset. Strong communication skills both written and verbal.
- Demonstrate decision making ability towards solving problems while working under pressure and effectively communicate these solutions to co-workers and customers.
- General understanding of business policies and practices.
- Ability to use electronics test equipment.
- Must be a self-starter and when trained will require little supervision.
- High degree of personal organization.
- Demonstrate ability to manage multiple requests foe resources from both internal and external customers.

**Why join Olympus?**

**_ Here, people matter—our health, our happiness, and our lives._**
- Competitive salaries, annual bonus and 401(k)* with company match
- Comprehensive Medical, Dental, Visions coverage effective on start date
- 24/7 Employee Assistance Program
- Free virtual live and on-demand wellness classes
- Work-life balance supportive culture with hybrid and remote roles
- 12 Paid Holidays
- Educational Assistance
- Parental Leave and Adoption Assistance
- Volunteering and charitable donation match programs
- Diversity & Inclusion Programs including Colleague Affinity Networks
- On-Site Child Daycare, Café, Fitness Center**
- _US Only_
- **Limited locations_

**About us**:
Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and mínimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

**Olympus is dedicated to building a diverse, inclusive and authentic workplace**

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

**_
Let’s realize your potential, together._**

Posting Notes: || Canada (CA) || British Columbia (CA-BC) || Vancouver ||

  • Provincial Field Services Specialist

    4 days ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    As a key member of the BC Public Service Agency, you will play an essential role in the direct field administration of infrastructure construction projects. From technical expertise to on-the-ground coordination, your work will help maintain and improve the province's vital transportation network.About the PositionThe Provincial Field Services unit is...

  • Exterior Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    About VBS Siding SpecialistWe are a dynamic company seeking a skilled Exterior Installation Specialist to join our team.Salary and BenefitsThe successful candidate will be offered a competitive salary of $55,000 per year, commensurate with experience.Job DescriptionAs an Exterior Installation Specialist at VBS Siding Specialist, you will be responsible for...

  • Network Infrastructure Specialist

    1 month ago

    Vancouver, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure SpecialistAbout the Role:TEG BAINS SPECIALIST INC. is seeking a skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our computer networks and related infrastructure.Key Responsibilities:Design and...

  • Field Service Specialist

    2 months ago

    Vancouver, Canada diatec Full time

    **Job Summary**: **Job Title: Field Service Specialist** **Reports To: Regional Sales & Service Manager** Responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment. **Responsibilities**: - Support your assigned region/locations to maintain...

  • Exterior Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    **Job Title:** Exterior Siding Installation SpecialistWe are seeking an experienced Exterior Siding Installation Specialist to join our team at VBS Siding Specialist. As a key member of our crew, you will be responsible for installing exterior siding on various types of buildings.**About the Job:**This is a permanent position with 40 hours per week.The...

  • Executive Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada New Field Education Group Full time

    The New Field Education Group is seeking a highly skilled and experienced Executive Support Specialist to join their team. This is a permanent position with an estimated annual salary of $55,000-$65,000.About the RoleThis role will be responsible for providing administrative support to senior management, including scheduling appointments, managing contracts,...

  • Heavy Equipment Field Service Specialist

    1 month ago

    Vancouver, British Columbia, Canada Equipment Corporation of America Full time

    Job Title: Heavy Equipment Field Service SpecialistAbout Us: Ridgeline Equipment Ltd. is a division of Equipment Corporation of America, a leading provider of mobile heavy equipment field service solutions in Western Canada.Job Description: We are seeking an experienced Heavy Equipment Field Service Specialist to join our team. The ideal candidate will have...

  • Field Supervisor

    2 weeks ago

    Vancouver, Canada Cleantech Service Group Full time

    **Join Our Team as a Field Supervisor!** Are you ready to lead a dynamic team and make a difference in the cleanliness and organization of our clients' spaces? We're seeking a motivated and enthusiastic Field Supervisor to oversee our janitorial operations and ensure exceptional service delivery. If you thrive in a fast-paced environment, excel at...

  • Sports Field Maintenance Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada District of North Vancouver Full time

    About the OpportunityWe are seeking a highly skilled Sports Field Maintenance Specialist to join our team in the Parks Department. This full-time position involves the safe and efficient operation, servicing, and minor maintenance of complex and/or heavy/medium-sized equipment used specifically for sports field upkeep.

  • User Experience Design Specialist

    7 days ago

    Vancouver, British Columbia, Canada PuroClean Certified Restoration Specialist of Auburn Full time

    We are seeking an early career professional to join our design team at PuroClean Certified Restoration Specialist of Auburn. This role is a fantastic opportunity for someone looking to develop their skills in user experience (UX) design.About UsPuroClean Certified Restoration Specialist of Auburn is a reputable company with a commitment to excellence in the...

  • Food Service Operations Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Field and Social Full time

    About Field and SocialWe are a dynamic organization seeking an experienced restaurant manager to lead our food service operations.SalaryThe salary for this position is $50,000 per year.Job DescriptionAs a restaurant manager at Field and Social, you will be responsible for determining the type of services to be offered and implementing operational procedures....

  • Administrative Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada New Field Education Group Full time

    Job OverviewNew Field Education Group is seeking an experienced Administrative Support Specialist to join our team. This role plays a vital part in ensuring the smooth operation of our organization, handling administrative tasks, and providing exceptional support to our staff.Estimated Salary RangeThe estimated salary range for this position is $45,000 -...

  • Information Technology Infrastructure Specialist

    1 week ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job DescriptionWe are seeking a skilled Information Technology Infrastructure Specialist to join our team at TEG BAINS SPECIALIST INC.OverviewThe successful candidate will be responsible for the maintenance, troubleshooting, and administration of local area networks (LANs), wide area networks (WANs), mainframe networks, and computer workstations and...

  • Operational Excellence Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Quench Canada, Inc. Full time

    About the RoleQuench Canada, Inc. seeks a seasoned leader to fill the position of Operational Excellence Specialist - Field Service Management. This full-time role reports directly to the Director of Field Service & Supply Chain and is responsible for overseeing general customer management, installations, and leading a team of Field Service Technicians. The...

  • Field Inventory Specialist

    6 months ago

    Vancouver, Canada Douglas Guardian Full time

    Do you enjoy the flexibility to set your own schedule? Then this steady part time position may be the opportunity for you. This job is well suited to recent retirees and shift workers looking to supplement their income however all are welcome to apply. The job requires employees to travel to buisness locations within 300 kms using their personal vehicle...

  • Highway Paving Specialist

    4 days ago

    Vancouver, British Columbia, Canada BC Public Service Agency Full time

    Job OverviewWe are seeking a skilled Highway Paving Specialist to join our team in the Ministry of Transportation and Infrastructure. As a key member of our Provincial Field Services Unit, you will play a vital role in delivering highway construction and rehabilitation programs across the province.

  • Field Inventory Specialist

    4 months ago

    Vancouver, Canada Douglas Guardian Full time

    **Do you enjoy the flexibility to set your own schedule? Then this steady part time position may be the opportunity for you.** This job is well suited to recent retirees and shift workers looking to supplement their income however all are welcome to apply. The job requires employees to travel to buisness locations within 300 kms using their personal...

  • Field Service Technician

    6 months ago

    Vancouver, Canada ProMach Full time

    Wexxar is seeking an experienced Field Service Technician/Advisor at our facility in Richmond BC. If you are an experienced, highly-technical, Field Service Technician who likes machinery and automation with a willingness to travel about 60%, we would love to speak with you. Are you intrigued keep reading You can effectively install and setup all...

  • Field Service Technician

    6 months ago

    Vancouver, Canada Mettler Toledo Full time

    About Mettler Toledo - Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. - We...

  • Field Service Technician

    6 months ago

    Vancouver, Canada Mettler Toledo Full time

    About Mettler Toledo - Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. - We...