Call Centre Specialist

Sun Life Financial's Intraday Workforce Optimization team plays a critical role in ensuring the success of our Call Centre operations. As a key member of this team, you will be responsible for analyzing and optimizing daily and weekly work schedules for Customer Care Representatives (CCRs), as well as monitoring incoming call volume, staffing levels, and...

Supports the corporate Service First Contact Centre (SFCC) by functioning as primary point of contact for client department business units to create and maintain related business workflows and call scripts. Liaises with client departments, holds meetings and discussions on future state plans. Assists to prepare and deliver training to SFCC staff on workflows...

Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a/an: **Assistant Manager,...

**About us** We are small specialist office that arranges and performs neurological consultation and EMG testing. You will work closely with the staff to book appointments and register patients, take all incoming phone calls and communicate with patients. Our work environment includes a modern office setting in a large medical clinic with free parking....

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

Overview: **Responsibilities**: Campus Engagement Strategies - Act as a lead Ambassador for the University of Waterloo. An excellent public speaker and presenter, prepared to speak on behalf of undergraduate recruitment topics when called upon - Remain aware of, and sensitive to, cultural, language, religious, political, and socio-economic factors in...

At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in...

At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in...

About KidsAbility Centre for Child Development:KidsAbility Centre for Child Development is a not-for-profit organization dedicated to empowering children and youth to realize their full potential. We provide early and exceptional family-centred services in the Waterloo and Guelph-Wellington regions, supporting over 17,000 children and youth each year.We're...

Quality and Process Improvement Specialist Fulltime, Permanent | Start Date: ASAP | Waterloo & Other Sites Closing Date: March 16, 2025About KidsAbility:We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their social, physical, communication and behavioural goals each year. Providing early and exceptional...

Quality and Process Improvement Specialist Fulltime, Permanent | Start Date: ASAP | Waterloo & Other Sites Closing Date: March 16, 2025About KidsAbility:We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth to reach their social, physical, communication and behavioural goals each year. Providing early and exceptional...

Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Bilingual Customer...

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

Company OverviewCook Chill, a HACCP Certified Food Production Center, produces meals daily in Milton, ON. Our team is part of Compass Group Canada, the 6th largest employer worldwide.We provide diverse dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres.

Overview: The Math Faculty Computing Facility (MFCF) supports the computing needs of all members and visitors of the Faculty of Mathematics apart from the members of the David R. Cheriton School of Computer Science. **Responsibilities**: The Information Technology Specialist (USG 9) is responsible for running the day-to-day operations of the Math Faculty...

Employment Status: Regular Full-Time - Pension - Weekdays - Days **Customer Service/Administration Representative - Service Centre** **Competition Number**: 15320 **Primary Work Location**: Waterloo Service Centre **Posting Status**: Internal / External Job Posting **Salary Range**:$26.73 -$33.41 (Band: K) **Number of Positions**: 1 **Employment...

**Hours & Compensation**: - Location: Bridge Street Childcare Centre at 8 Bridge Street East, Kitchener and/or Duke Street Childcare Centre at 111 Duke Street, Kitchener - Casual / Relief / On-Call - Hours: Shifts scheduled based on needs of the program. Typically, Monday through Friday between 5:00 pm and 8:00 pm - Pay Rate: $20.841 per hour, with an...

**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: Keeping optimization and efficiency top of mind, the HR Shared Services...

**About Sanguen Health Centre** Sanguen Health Centre exists to improve individual and community well-being by providing health and social care for people who face barriers to accessing traditional supports. This includes people living with HCV, people who use drugs, those experiencing homelessness and equity deserving communities. Our mission is to meet...

**Production Support Specialist**: - Req id: 35981- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The...