Call Centre Specialist

3 weeks ago

Waterloo, Canada Onward Manufacturing Company Limited Full time

At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in over 40 countries and backed by a worldwide network of sales and distribution partners.

When it comes to quality, there can be no compromise. Improvement to quality is a never-ending journey. Onward was the first grill company to embrace ISO quality standards and remains committed to insuring and continuously improving the quality of every process, component, product and service to deliver an exceptional experience our customers have grown to trust.

We are currently looking for a **Full Time** **Call Center Specialist** to join our team in **Waterloo, ON.**

**Hours of Work**:
Peak Season, April 1st to September 7th: Hours and Shift Time will rotate weekly, and applicants will need to be able to work 8 hour shifts between the hours of 8:00am and 8:00pm Monday to Friday, with occasional Saturday work required during peak season.

Following peak season, shifts run Monday to Friday 8:30am-4:45pm from September 7th to March 31st..

**Position Summary**:
Reporting to the Call Center Manager, Onward Manufacturing is looking to add detail-oriented team players to our Customer Service department. The incumbents will play a key role in communicating with our consumer network, answering general questions related to the Company’s products.

**Essential Duties and Responsibilities**:

- Respond to consumer general inquiries over various media forms
- Solution consumer product problems
- Educate consumers on product capabilities
- Enter consumer warranty / cash sale orders into our ERP
- Process cash sale transactions
- Perform other duties as assigned

**Requirements**:

- Personable and an Empathetic personality
- Attention to detail
- Reliable and dedicated to supporting the team

**Benefits**:

- RSP/DPSP programs
- EHC, Life, AD&D, LTD and Dental benefits
- We are an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._
- **Should you require accommodation during the recruitment process, please contact Human Resources.**_
- We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$16.50 per hour

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Waterloo, ON N2V 1K3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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