Bilingual Call Centre Representative

7 months ago


Waterloo, Canada Onward Manufacturing Company Limited Full time

At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in over 40 countries and backed by a worldwide network of sales and distribution partners.

When it comes to quality, there can be no compromise. Improvement to quality is a never-ending journey. Onward was the first grill company to embrace ISO quality standards and remains committed to insuring and continuously improving the quality of every process, component, product and service to deliver an exceptional experience our customers have grown to trust.

We are currently looking for a **Bilingual Customer Service Representative** to join our team in **Waterloo, ON.**

**Hours**:
Peak Season, April 1st to September 7th: Hours and Shift Time will rotate weekly, and applicants will need to be able to work 8 hour shifts between the hours of 8:00am and 8:00pm Monday to Friday, with occasional Saturday work required during peak season.

Following peak season, shifts run Monday to Friday 8:30am-4:45pm from September 7th to March 31st.

**Position Summary**:
Reporting to the Call Center Manager, Onward Manufacturing is looking to add detail-oriented team players to our Customer Service department. The incumbents will play a key role in communicating with our consumer network, answering general questions related to the Company’s products.

**Essential Duties and Responsibilities**:

- Respond to consumer general inquiries over various media forms
- Solution consumer product problems
- Educate consumers on product capabilities
- Enter consumer warranty / cash sale orders into our ERP
- Process cash sale transactions
- Perform other duties as assigned

**Requirements**:

- Personable and an Empathetic personality
- Must be fluent in both French and English
- Attention to detail
- Reliable and dedicated to supporting the team

**Benefits**:

- RSP/DPSP programs
- EHC, Life, AD&D, LTD and Dental benefits
- We are an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law._
- **Should you require accommodation during the recruitment process, please contact Human Resources.**_
- We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._

**Job Types**: Full-time, Permanent

Pay: $17.00-$17.55 per hour

Expected hours: 40 - 44 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Bilingual Benefits...


  • Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Bilingual Customer...

  • Call Centre Agent

    7 months ago


    Waterloo, Canada AutoCanada Inc. Full time

    **AutoCanada**, the largest publicly-traded automotive group in Canada, is **NOW HIRING** a **Business Development Call Centre Representative **to work with our busy **BDC team at Waterloo Honda.** This is your opportunity to get your foot in the door with an automotive group that believes in growing our talent, connecting with the communities that we serve,...


  • Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Benefits Services...


  • Waterloo, Canada Onward Manufacturing Company Limited Full time

    At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in...


  • Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for an: **Assistant Manager,...


  • Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a/an: **Assistant Manager,...


  • Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...


  • Waterloo, Canada Equitable Life of Canada Full time

    Equitable Life of Canada is committed to supporting our staff as they develop their knowledge and capabilities. We strive to offer challenging and broad opportunities to help you find a rewarding and fulfilling career within our organization. For this role, priority will be given to permanent internal applicants. **Reports To**: Manager, Group Customer...


  • Waterloo, Canada True Solutions Full time

    **Customer Service Representative (French/English)** We have immediate contract employment opportunity for 3 bilingual Customer Service Representative (French/English) Team Leads for one of our Insurance clients. **Here’s what you’ll do** - Being a knowledge leader on our policies, products, services, and initiatives - Respond to calls from members,...


  • Waterloo, Canada Manulife Full time

    The Canadian Contact Center is seeking *Bilingual Customer Service Representatives* to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...


  • Waterloo, Canada Manulife Full time €23 - €25

    The Canadian Contact Center is seeking Bilingual Customer Service Representatives to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical abilities, and demonstrate agility in handling customer inquiries. Our team values empathy and seeks individuals who are passionate about helping others. We believe...


  • Waterloo, Canada Manulife Full time

    **The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...


  • Waterloo, Canada MCAP Full time

    **Bilingual Inside Sales Representative** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total...


  • Waterloo, Canada Onward Manufacturing Company Limited Full time

    At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in...


  • Waterloo, Canada RWAM Insurance Administrators Inc. Full time

    **Role: Bilingual Customer Service Rep.** **Department: Health and Dental Claims** **Why RWAM?**: Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can...


  • Waterloo, Canada Onward Manufacturing Company Limited Full time

    At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in...

  • Assistant Manager

    2 weeks ago


    Waterloo, Canada Call It Spring Full time

    **Call It Spring at the Conestoga Mall Location is seeking an Assistant Manager. Please submit your resume!** **JOB OBJECTIVE**: Support the Store Manager in all tasks necessary for the efficient operation of the store. Provide prompt and courteous service to customers to maximize sales and customer service, to promote the company's image of quality and...

  • Assistant Manager

    3 weeks ago


    Waterloo, Canada Call It Spring Full time

    **Call It Spring at the Fairview Park Mall Location is seeking an Assistant Manager. Please submit your resume!** **JOB OBJECTIVE**: Support the Store Manager in all tasks necessary for the efficient operation of the store. Provide prompt and courteous service to customers to maximize sales and customer service, to promote the company's image of quality and...


  • Waterloo, Canada Onward Manufacturing Company Limited Full time

    At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in...