Training Support Specialist

6 months ago


Toronto, Canada Pineapple Financial Inc. Full time

**Full-Time, Permanent**

**Salary: $40,000**

**Job Summary**

The Training Support Specialist will play a crucial role in the successful launch and ongoing support of our proprietary technology within our organization as well all software utilized by the organization. This individual will be responsible for providing exceptional customer support for training inquiries, becoming an expert on the new system, and collaborating with the Director of Product to address any issues, ensure clarification of the system and understand new implementations over time. The role involves working closely with the Learning and Development team to ensure a comprehensive understanding of the system across the department and actively participating in the creation of assets for our in-house technology.

**Responsibilities include, but are not limited to**:
- Support the launch of the new Pineapple ONE system by providing assistance to users with training inquiries and ensuring a smooth onboarding process- Act as a point of contact for customer support related to training issues and inquiries upon the launch of the new system- Phone/Google Meet/Chat support live- Host Live PineappleONE and Google Workspace training- Become an expert on the functionality and features of the system, including all facets within the system- Understand and communicate new implementations and updates to the system with the Learning & Development team- Collaborate with the L&D team to review training materials, validate information, and contribute to the improvement of training content- Review online recorded training and Pineapple Juice to ensure accuracy- Collaborate with the Director of Product to identify and resolve system issues promptly- Assist in creating prompts for AI technology to enhance the learning experience- Contribute to the creation of scripts for AI learning, ensuring alignment with training objectives- Collaborate with the Learning and Development team to create assets for in-house technology, including but not limited to content for e-learning modules, documentation, and interactive materials- Provide support in any other areas where required, demonstrating flexibility and adaptability to meet evolving organizational needs

**Required Qualifications and Skills**:
- Excellent communication and interpersonal skills- Proficiency in utilizing new technologies and a quick learner of software systems- Customer service experience- Excellent time management and prioritization skills- Dedicated with a key focus on evolving within the organization- Ability to keep up to date on industry activities and trends- Salesforce experience is considered an asset- Google Workspace experience is considered an asset

**About Pineapple**

Pineapple is a mortgage fintech company funding over $2B annually in mortgage volume with over 450 mortgage agents and brokers. As a forward-thinking organization with a strong vision for what’s to come, Pineapple is a future-focused and people-minded brand, guiding our brokerages, agents, and clients into the new age of mortgages and finding a home with technology and compassion.

We are dedicated to our borrowers as well as our agents and partners, always acting with integrity, honesty, and communicating clearly. We are human, empathetic, and empowering.


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