Training Specialist

6 months ago

Toronto, Canada Foresters Financial Services, Inc. Full time

Career Opportunity

Role Title

Training Specialist

Purpose of role

Reporting to the Team Leader, Quality Learning & Development, the Training Specialist consults and partners with the business to deliver and manage effective learning solutions. The role provides expertise in process and procedure creation and helps to create content, maintain content, and communicate effectively using the knowledge portal, PROsite. This role will support or manage multiple curriculums for various business areas across Insurance Operations using a wide range of learning methods.

**Job Description**:
Key Responsibilities
- Plan training to align with frequently changing business requirements with respect to hiring, schedules, and technology upgrades
- Determine the best solution to meet frequently changing training and development needs based on cost, flexibility, effectiveness, Insurance Operations culture, and technology capabilities
- Take the lead on training initiatives for the stakeholder group by adjusting training plans and schedules, developing, designing, and delivering training content (this includes job aids, videos, gamification, communications, and scripting)
- Liaise with business and project leaders to ensure timely and consistent delivery of training material
- Utilize various training methods including eLearning, instructor-led, tutorial etc. A focus will be made on the development of content to improve the virtual training experience, including development of interactive eLearning modules/learner-directed training and gamification to drive engagement and ensure the learning process.
- Continuous maintenance and improvement of all training content and materials on the knowledge portal (PROsite)
- Create and maintain process documentation on the knowledge portal (PROsite) and effectively communicate regarding updates, changes, and relevant information using effective communication tools.
- Ensure training material is available and accessible to the target audience from a specific repository (Internal Knowledge Base, PROsite, and/or LMS system)
- Partner with organizational leaders to recommend next steps for trainees: advancement, additional training opportunities, areas of concern, likelihood of success, etc.
- Evaluate the effectiveness of training through collection of feedback and analysis of other metrics (including Quality Review results & trending) to continuously improve training content, delivery and effectiveness. This includes the development and implementation of training measurement tools to assess training outcomes and on-going training needs
- Model a coach-approach in interactions with leaders and employees and promote skill development in this area.
- Identify and recommending process improvements

Key Qualifications
- University degree/college diploma or equivalent work experience: 2-3 years of financial services experience (life insurance is a preference), with focus on business processes, learning and communications
- Certification in adult education or a commitment to obtain certification is an asset
- Knowledge of current learning and development methodologies
- Experience designing and delivering training (virtual and physically in-class) including development of e-learning and web-based material; prior hands-on experience creating content with Articulate 360, Vyond, and other tools is an asset
- Experience in the processing of Foresters Financial Insurance Operations business is an asset
- Experience managing and maintaining organizational learning programs
- Experience maintaining and creating process documentation and ensuring that information is communicated to necessary parties using a variety of methods.
- Proven ability to drive and implement change
- Proven ability to build relationships across various functions and levels of an organization and effectively manage stakeholders
- Strong coaching skills with the ability to provide both negative and positive feedback in a constructive, professional manner
- Superior organizational and project management skills, including the ability to multi-task between numerous projects within a fast-paced environment
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Demonstrated commitment to ongoing professional development
- Flexible with the ability to adapt to changing demands and pressures
- Strong negotiation and influencing skills and the ability to interact in a positive and collaborative manner for training purposes
- Ability to use Microsoft office products (e.g. Word, Excel, PowerPoint, Forms, Stream, Sharepoint, Teams etc).

Equal Opportunity Employment and Inclusion - _at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves._
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