Training Support Specialist

2 weeks ago


Toronto ON, Canada InTouchLink Senior Living Solutions Full time

At InTouchLink, we are passionate about enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves. As a rapidly growing tech startup, we value a collaborative and supportive environment where creativity and teamwork thrive.

We are seeking a dynamic and personable Training and Client Support Specialist to join our team. This is a full-time, permanent position. As the front-facing contact for our customers, you will play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform. Serve as the primary contact for customers via phone and email, providing timely and effective assistance for their inquiries.
Identify patterns in customer service interactions and propose enhancements to improve overall satisfaction.
Edit and mass upload spreadsheets to manage client accounts and resident directory accounts effectively.
Set up brand new communities within our platform, ensuring a smooth onboarding process.
Create custom help videos to guide clients through our features and functionalities.
Assist in implementing in-app guides on various system features to enhance user experience.
Occasionally train new clients via video conferencing, delivering engaging and informative sessions.
Ensure timely resolution of support tickets, maintaining our commitment to excellent service.
Troubleshoot technical issues and assist clients with technology-related challenges or knowledge gaps.
Manage ongoing projects, particularly regarding the onboarding of new clients, keeping an organized approach to multiple priorities.
Test and provide feedback on new features and modules, ensuring they meet client needs and work effectively.

Ideally at least 2-3 years of customer service or account management experience, preferably in the tech industry
Adaptability to the ever-changing landscape of a startup environment.
Experience in the customer service industry is a big plus.
A comfortable home work environment conducive to remote collaboration.

If you're enthusiastic about providing exceptional client support and making a difference in the lives of others, we'd love to hear from you This is an entry level position within our company, with room for growth.



  • Toronto, ON, Canada InTouchLink Senior Living Solutions Full time

    At InTouchLink, we are passionate about enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves. As a rapidly growing tech startup, we value a...


  • Toronto, ON, Canada InTouchLink Senior Living Solutions Full time

    About InTouchLink: At InTouchLink, we are passionate about enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves. As a rapidly growing tech...


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