Training Support Specialist
2 weeks ago
At InTouchLink, we are passionate about enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves. As a rapidly growing tech startup, we value a collaborative and supportive environment where creativity and teamwork thrive.
We are seeking a dynamic and personable Training and Client Support Specialist to join our team. This is a full-time, permanent position. As the front-facing contact for our customers, you will play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform. Serve as the primary contact for customers via phone and email, providing timely and effective assistance for their inquiries.
Identify patterns in customer service interactions and propose enhancements to improve overall satisfaction.
Edit and mass upload spreadsheets to manage client accounts and resident directory accounts effectively.
Set up brand new communities within our platform, ensuring a smooth onboarding process.
Create custom help videos to guide clients through our features and functionalities.
Assist in implementing in-app guides on various system features to enhance user experience.
Occasionally train new clients via video conferencing, delivering engaging and informative sessions.
Ensure timely resolution of support tickets, maintaining our commitment to excellent service.
Troubleshoot technical issues and assist clients with technology-related challenges or knowledge gaps.
Manage ongoing projects, particularly regarding the onboarding of new clients, keeping an organized approach to multiple priorities.
Test and provide feedback on new features and modules, ensuring they meet client needs and work effectively.
Ideally at least 2-3 years of customer service or account management experience, preferably in the tech industry
Adaptability to the ever-changing landscape of a startup environment.
Experience in the customer service industry is a big plus.
A comfortable home work environment conducive to remote collaboration.
If you're enthusiastic about providing exceptional client support and making a difference in the lives of others, we'd love to hear from you This is an entry level position within our company, with room for growth.
-
Support & Training Specialist
1 week ago
Toronto, ON, Canada InTouchLink Senior Living Solutions Full timeAt InTouchLink, we are passionate about enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves. As a rapidly growing tech startup, we value a...
-
Training And Client Support Specialist
1 week ago
Toronto, ON, Canada InTouchLink Senior Living Solutions Full timeAbout InTouchLink: At InTouchLink, we are passionate about enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves. As a rapidly growing tech...
-
Training And Client Support Specialist
2 weeks ago
Toronto, ON, Canada InTouchLink Senior Living Solutions Full timeAbout InTouchLink: At InTouchLink, we are passionate about enhancing the lives of seniors and their families through our innovative communication platform. Our mission is to create a seamless experience that connects communities, fosters engagement, and empowers senior living communities to be the best versions of themselves. As a rapidly growing tech...
-
Training Specialist
1 week ago
Toronto, ON, Canada MSH Americas - Diot-Siaci Group Full timeIt's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the journey of work truly enjoyable and fulfilling! About Us: We are seeking ambitious individuals who share our values and our passion for making a positive impact on people's lives around the world. You've come to...
-
Training Specialist
2 weeks ago
Toronto, ON, Canada MSH Americas - Diot-Siaci Group Full timeIt's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the journey of work truly enjoyable and fulfilling! About Us: We are seeking ambitious individuals who share our values and our passion for making a positive impact on people's lives around the world....
-
Training Specialist
2 weeks ago
Toronto, ON, Canada PSD Citywide Full timeAbout PSD Citywide PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry...
-
Training Specialist
1 week ago
Toronto, ON, Canada PSD Citywide Full timeAbout PSD Citywide PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry...
-
Training Support Specialist
6 months ago
Toronto, Canada Pineapple Financial Inc. Full time**Full-Time, Permanent** **Salary: $40,000** **Job Summary** The Training Support Specialist will play a crucial role in the successful launch and ongoing support of our proprietary technology within our organization as well all software utilized by the organization. This individual will be responsible for providing exceptional customer support for...
-
Virtual Training Specialist
1 week ago
Toronto, ON, Canada MSH Americas - Diot-Siaci Group Full timeYou will have responsibility is to deliver, design and develop incredibly engaging training that will stimulate trainees as well as create other training assets to help keep the knowledge alive. Training will be focused on customer service, operational procedures and internal systems. The Training Specialist will ensure the learning content and associated...
-
Virtual Training Specialist
2 weeks ago
Toronto, ON, Canada MSH Americas - Diot-Siaci Group Full timeYou will have responsibility is to deliver, design and develop incredibly engaging training that will stimulate trainees as well as create other training assets to help keep the knowledge alive. Training will be focused on customer service, operational procedures and internal systems. The Training Specialist will ensure the learning content and associated...
-
Virtual Training Specialist
2 weeks ago
Toronto, ON, Canada PSD Citywide Full timeAbout PSD Citywide PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry...
-
Support Worker
6 days ago
Toronto, Canada Elite Specialist Group Full timeElite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment, and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Toronto. You will be required to assist with daily...
-
Technical Support Specialist
1 week ago
Mississauga, ON, Canada Prep Doctors Full timeJob DescriptionAs a Technical Support Specialist at Prep Doctors, you will play a vital role in ensuring the success of our trainees by providing exceptional support and training.Main Responsibilities:Communicate with new trainees who register for the first time to ensure they have a smooth onboarding experience.Conduct orientation sessions and campus tours...
-
Help Desk Training Support Specialist
6 months ago
Toronto, Canada The Bishop Strachan School Full time**Help Desk Training Support Specialist** Contract - 14 Months On-Site The Bishop Strachan School “BSS” has been a leader in girls’ education since 1867. We help talented girls become fearless women who are able to navigate the world with intellectual curiosity, agility, and compassion. We teach them to find purpose, feel confident, and speak with a...
-
Training Specialist
6 months ago
Toronto, Canada Arthur Grand Technologies Inc Full time**Position: Training Specialist - Senior** **Location: Toronto, Ontario (Hybrid)** **Duration: Long Term** **Employment: Contract** **Must haves**: Planview training experience - Proven experience as a Planview Training Specialist or similar role, preferably in a Portfolio Project Management solution training environment. (ex. Clarity, Jira) - In-depth...
-
Toronto, Ontario, Canada InTouchLink Senior Living Solutions Full timeWe are seeking a dynamic and personable Technical Training and Client Support Specialist to join our team at InTouchLink Senior Living Solutions. As the front-facing contact for our customers, you will play a vital role in ensuring client satisfaction by assisting with inquiries, troubleshooting issues, and providing training on our platform.
-
Training Specialist
6 months ago
Toronto, Canada Arthur Grand Technologies Inc Full timeArthur Grand Technologies is currently seeking a highly motivated and skilled **Training Specialist - Senior** for one of our clients. **Role**:Training Specialist - Senior** **Location: Toronto, Ontario (Hybrid)** - Experience with MIS Solution Report modifications to meet the reporting needs of healthcare client - Proficiency with MIS, OHRS standards, MMS...
-
Help Desk Training Support Specialist
6 months ago
Toronto, Canada Bishop Strachan School Full time**Help Desk Training Support Specialist** **Contract - 14 Months** On-Site - The Bishop Strachan School “BSS” has been a leader in girls’ education since 1867. We help talented girls become fearless women who are able to navigate the world with intellectual curiosity, agility, and compassion. We teach them to find purpose, feel confident, and speak...
-
Training Operations Specialist
4 weeks ago
Toronto, Ontario, Canada Foresters Financial Full timeJob DescriptionKey ResponsibilitiesThe ideal candidate will have experience designing and delivering adult education, including the creation of e-learning and web-based material.A strong written, verbal, and interpersonal communication skillset is required.The successful individual will support leaders, subject matter experts, and departments with the...
-
Security Training Specialist
3 weeks ago
Toronto, Ontario, Canada ASP Incorporated Full timeA.S.P. Incorporated is seeking an experienced Security Training Specialist to support our security specialist operations as a key contributor to our Commercial and Residential division.About the RoleThis role will be responsible for designing, developing, implementing, coordinating, and facilitating a comprehensive training and development program in support...