Operations Success Manager

2 months ago

Whitby, Canada 360insights Full time

**Starting **Base salary US**D** **$**50**,**0**00 - **$**6**0**,**0**00**

**CAD $**52**,500 - $**62**,000***

Plus Bonus, Equity & Benefits

Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within an inspiring and inclusive culture that has certified us as a Great Place to Work® in Canada, the USA and the UK.

**What you will be doing**:
The Operations Success Manager (OSM) is a client-facing role that delivers day-to-day support by executing all operational client activities for our Co-Op / MDF Programs. This role focuses on these activities by meeting service level agreements (SLAs) and fostering an exceptional client experience. The role works closely with various internal and external stakeholders to lead platform training, support/maintenance, operational reporting, and to support escalated client activity within a service desk framework. The role is accountable for all operational support across a set group of clients. The OSM takes ownership of ensuring clients are provided with an unbelievable experience through high quality operational standards, coaching/mentorship, and day to day client support.

**Responsibilities**:

- Create and track all operational requests through to resolution.
- Provide direct support for all program-related tasks (i.e. setup and ongoing maintenance of programs, funds, channel customers and users)
- Operational lead on all new client/program launches:

- Supporting designated project manager throughout entire implementation phase, including launch.
- Responsible for training and documentation creation prior to launch, and maintenance once implemented.
- Responsible for leading and maintaining all client cadences after launch.
- Responsible for designated tasks during implementation including documentation, approval matrices, training, etc.
- Collaborate with internal teams to champion client program and platform needs.
- Track and provide clients with program and industry best practices.
- Proactively work with internal teams to develop unique solutions, ideas, and improved processes.
- Develop and maintain regular cadence for operation touch points with clients to deliver key metrics on program and support performance.
- Gain an understanding of client business and program needs from an operational perspective to drive win-win scenarios.
- Develop, implement, and maintain all internal/external training materials.
- Participate and support client integrations such as data feeds, APIs, and SFTP sites.
- Track lessons learned over the course of programs and share appropriate reporting/data analysis with internal and external stakeholders.
- Support with client escalations by providing operational oversight and all required data sets.

**What you’ll bring**:

- 3-5 years of experience in account management and/or operational role
- Experience with B2B incentive programs such as Market Development Funds or Co-Operative/Co-Branded Advertising
- Excellent client services skills, and professional demeanor
- Strong project management, consulting, risk management and issue resolution skills
- Strong conflict management skills
- Effective communication skills, both written and verbal
- Excellent presentation skills (comfortable with data analysis and presentation)
- Strong background in Microsoft office - advanced Excel knowledge
- Strong leadership skills with an ability to effectively train/coach
- Strong understanding of data gathering, analysis and presenting recommendations to senior leadership
- Experience with ticket management and/or Fresh desk services
- Ability to work both independently and cooperatively in a fast-paced environment
- **Pay transparency**

Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over time. Within the range, individual pay is determined by job-related skills and experience demonstrated during the interview process.

**Why 360?**

At 360insights, we take pride in being a people-first organization, dedicated to fostering a vibrant values-based and inclusive culture. Our commitment to this ethos is reflected in our day-to-day operations and interactions with both team members and clients. Embracing a people-focused approach entails the following principles:
**Experiences that create growth. Growth that creates experiences**:At 360insights, every facet of our business presents opportunities for personal and professional development, allowing you to explore diverse disciplines and rewarding work experiences. Our commitment to growth is supported by robust Learning and Development (L&D) initiatives and mentorship programs, ensuring that you have

  • Operation Success Manager

    3 days ago

    Whitby, Canada 360insights Full time

    **Operations Success Manager** **Starting base salary CAD$50,000 - CAD$58,000** Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most...

  • Enterprise Client Success Manager

    1 week ago

    Whitby, Canada 360insights Full time

    **ENTERPRISE CLIENT SUCCESS MANAGER** **Experiences that create growth. Growth that creates experiences.** Here at 360insights you will be a part of a fast paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions and services for some of the world’s...

  • Enterprise Client Success Manager

    18 hours ago

    Whitby, Canada 360insights Full time

    **Starting base salary US**$75**,000 / CAD$ $80,000** Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for some of the world’s most recognizable brands all within...

  • Hotel General Manager

    2 weeks ago

    Whitby, Canada Hotel General Manager - Durham Region Full time

    **WE ARE HIRING** **GENERAL MANAGER - HOTEL IHG EXPERIENCE PREFERRED** Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you! Come join our team and help us make a difference. Our team is looking for a General Manager who will be responsible...

  • Operations Success Manager, Co-op/mdf Promotions

    1 month ago

    Whitby, Canada 360insights Full time

    **Starting** **Base salary US**D** **$**50**,**0**00 -** **$**6**0**,**0**00** **CAD $**52**,500 - $**62**,000** Plus Bonus, Equity & Benefits Here at 360insights you will be a part of a fast-paced global technology company that is innovating and leading in the channel incentives and insights industry. You will be helping us to deliver great solutions for...

  • Customer Success Manager

    1 day ago

    Whitby, Canada McGraw Hill LLC. Full time

    Overview: **Build the Future** McGraw Hill Canada’s Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers. We have an opening for a ** Customer Success Manager** working as a member of our...

  • Customer Success Specialist

    2 weeks ago

    Whitby, Canada SIMNET Inc Full time

    **Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in peoples lives. At our company, we are not just keeping up with...

  • Operations Manager

    5 days ago

    Whitby, Canada Community Care Durham Full time

    **Full-Time Operations Manager** The Operations Manager is responsible for the planning, coordinating, improving quality and efficiencies of all logistics operations including the intake of new clients, transportation, and delivery of service to the clients of Community Care Durham. The Operations Manager is responsible for implementing best practices in...

  • Operations Manager

    3 days ago

    Whitby, Canada Durham Pallet Services Full time

    Job Summary: The Operations Manager is a working floor position which you will carry out management responsibilities on production lines and directly report to the President of DPS. You will have support with an upper management team and be responsible for production planning, staff scheduling, data collecting and analysis, and coordinating daily production...

  • Patient Success Manager

    2 months ago

    Whitby, Canada Whitby Dental Full time

    We are looking for a mature, experienced Practice Manager. Responsible for the execution of the day-to-day administration, leadership and coordination of the dental office, managing all staff, implementing agreed review policies & procedures and appropriate training plans. Human resource responsibilities include staff recruitment, retention and performance...

  • Patient Success Manager

    2 months ago

    Whitby, Canada Whitby Dental Full time

    We are looking for a mature, _experienced_ Dental Office Manager. - **Must have Dental Experience**_. Responsible for the execution of the day-to-day administration, leadership and coordination of the dental office, managing all staff, implementing agreed review policies & procedures and appropriate training plans. Human resource responsibilities include...

  • Manager, Operations, Guest Experience

    1 week ago

    Whitby, Canada Thermëa spa village | Whitby Full time

    Operations Manager - Guest Experience at Thermëa spa village We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings...

  • Manager, Operations, Guest Experience

    2 weeks ago

    Whitby, Canada Thermëa spa village | Whitby Full time

    Operations Manager - Guest Experience at Thermëa spa village We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings...

  • Manager, Operations, Guest Experience

    17 hours ago

    Whitby, Canada Groupe Nordik Full time

    **Operations Manager, Guest Experience at Thermëa spa village** We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core,...

  • Assistant Operations Manager

    1 week ago

    Whitby, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...

  • Community Operations Manager

    1 week ago

    Whitby, Canada Amica Senior Lifestyles Full time

    Job Description: **_ COMMUNITY OPERATIONS MANAGER_** **_ Amica Taunton - Opening in early 2024_** **_ Full Time, Permanent_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with...

  • Operations Manager

    3 weeks ago

    Whitby, Canada RSC Full time

    **Requisition ID**:180979 **Career Group**:Transportation **Job Category**:Inventory Control **Travel Requirements**:0 - 10% **Job Type**:Full-Time **Country**:Canada (CA) **Province**:Ontario **City**:Whitby **Location**:3016 Whitby RSC **Postal Code**:L1N 9S1 Our family of 131,000 employees and franchise affiliates share a collective passion for...

  • Manager Operations Safety and Compliance

    3 weeks ago

    Whitby, Canada Thermo Fisher Scientific Full time

    **Summary**: Manage the activities of the Operations Team to meet quality standards (e.g. full cGMP, health, safety and environmental compliance). Ensure effectiveness of the Self-Inspection and Audit Readiness programs. Participate in Regulatory Inspections, Corporate Audits, and Client Audits. Ensure Operations compliance with EHS regional regulations and...

  • Manager Operations Safety and Compliance

    3 weeks ago

    Whitby, Canada Thermo Fisher Scientific Full time

    Customers globally rely on our extensive range of products and services— from life-saving medicines to lab essentials to next-generation instruments. Our Operations team leverages our PPI (Practical Process Improvement Business System) to manufacture and produce these products and continuously improve productivity and quality all while contributing to our...

  • Pool Operator

    2 weeks ago

    Whitby, Canada Thermëa Spa Village | Whitby Full time

    **Pool Operator at Thermëa spa village (Days/Afternoon Rotating)** We have taken the spa experience and transformed it into a wellness village. Thermëa spa village is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core,...