Director, Health Quality Simcoe

1 month ago

Midhurst, Canada County of Simcoe Full time

Requisition Title- Director, Health Quality Simcoe- Close Date- 1 November 2024- Contract Type- Permanent - Full Time- Location- Midhurst, ON L9X 1N6 CA (Primary)
- Job Description***:
This position, overseen by the General Manager, supports a positive patient/client experience, high standards in professional practice, and supportive employee culture that focuses on engagement, collaboration, and ongoing professional development. This includes overseeing the quality and safety management plan, patient/client focused professional practice, ensuring the excellence of people and processes in relation to regulatory compliance, risk management and quality improvement, project management, program development and evaluation and ongoing orientation and training.

This position also provides strategic planning and goals, results, decision-making, impact of services, performance management and overall accountability for the staff and the following three (3) program areas: Professional Development, Professional Practice, and Patient/Client Experience. The Director will ensure alignment of corporate strategic directions and Health & Emergency Services operational priorities.

**DUTIES AND RESPONSIBILITIES (not listed in order of priority)**:
Part A: Employee Experience

1. Oversee professional development for LTCSS and PS. This includes design and delivery of educational programs, related research and planning, the coordination, supervision and evaluation of program delivery and expected outcomes.

2. Ensure ongoing research and integration of required programs, changes in scope of practice, operational priorities, educational content, delivery modalities, and the utilization of advanced technology and equipment.

3. Ensure inclusion of infection protection and control training needs, orientation requirements, and clinical directives and best practices.

4. Program evaluation to include audits, evaluation tools, and remediation training programs.

5. Educational programs will support and are not limited to the following key focus areas that include: LTC; Geriatric Mental Health (Specialized Behavioral Support); Senior Services; PS (Emergency Medical Services); Community Paramedicine; and Quality Care program needs.

Part B: Professional Practice

1. Oversee the preparation and comprehensive review for Ministry of Health Paramedic Services Review ensuring adherence to the Ontario provincial standards, maintained through Base Hospital.

2. Managing accreditation processes and establish effective policy procedures.

3. Ensure all services and operations within the department comply with relevant regulations, policies, guidelines, set fourth by regulatory bodies.

4. Develop and implement evidence-based best pathways and clinical pathways to optimize patient/client care, improve outcomes, and enhance the quality of services provided.

5. Manage the accreditation process for LTCSS, PS, ensuring compliance with accreditation standards and facilitating continuous quality improvement.

6. Establish and maintain effective policies and procedures that govern the operations and practices within these areas, ensuring standardization, efficiency, and adherence to best practices.

Part C: Patient/Client Experience

1. Follow process to address and resolve concerns and complaints from patients/clients promptly and effectively and ensure appropriate actions are implemented.

2. Oversee high-risk investigations related to client/patient safety incidents or other critical incidents ensuring a thorough comprehensive investigation is conducted.

3. Ensure compliance with privacy regulations and promptly focus on privacy breaches that may occur, including conducting investigations, notifying affected individuals, implementing corrective measures, and maintaining documentation of the incident.

4. Collaborate with legal counsel and provide necessary support and information in legal proceedings related to patient/client car, ensure compliance with legal requirements and representing corporate’s best interests.

5. Oversee subpoenas related to patient/client care, coordinating with legal counsel, and providing necessary documentation or testimony as required.

6. Manage and respond to public inquiries and requests for information related to patient/client care, ensuring timely and accurate responses that maintain confidentiality and comply with applicable regulations.

7. Provide support and information to coroner’s inquests related to deceased patients or critical incidents.

8. Oversee the reporting and analysis of incidents related to patient/client care, ensuring thorough investigation, identification of primary cause and implementation of corrective actions.

9. Oversight of clinical review of Basic Life Support (BLS) cases to evaluate the quality of care provided, identifying areas for advancement, and implement strategies to enhance patient outcomes.

10. Ensure liaison between Advanced Life Support (ALS) base hospital is facilitat

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