Call Centre Agent/receptionist

2 weeks ago


Richmond Hill, Canada Canada Vein Clinics Full time

Canada Vein Clinics is looking for a full time reception/Call centre agent to work in our clinic located at our Richmond Hill Clinic. We are looking for a motivated, self directed individual who works well independently within a team setting.

**Duties include**:

- Greeting patients
- Answering incoming phone calls
- Converting new callers to consultations (training provided)
- Calling referrals to set up appointments
- Scheduling appointments - consultations, procedures, ultrasounds
- Daily reporting
- Marketing
- Other duties as assigned

**Qualifications needed**:

- At least **1 year office admin experience** or call center experience
- Prepare **a short video about your self** and how you see yourself being a good fit with us and any ideas you have that you think will be an asset to your role and the company.
- Ability to multi-task in a very busy environment, meeting scheduled
- Excellent phone manner
- Willingness to learn
- Excellent communication skills - written and verbal
- Excellent organizational skills
- Professional manner with engaging with patients on the phone/in person
- Ability to interact with a multi disciplinary team
- Experience using AbelMed and Simms would be an asset, but not necessary

**Job Types**: Full-time, Contract

**Salary**: $18.00 to $19.00 /hour

Scope of Work:

- Answering inbound calls
- Making outbound calls
- Using scripted dialogue
- Providing first-tier customer support
- Providing second-tier customer support
- Meeting productivity metrics such as average talk time, average handle time, phone availability, call abandonment rate, and call quality
- Resolving customer conflicts
- Performing other clerical tasks

Work Remotely
- No

**Job Types**: Full-time, Part-time
Part-time hours: 20 - 30 per week

**Salary**: $18.00-$19.00 per hour

**Benefits**:

- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

**Experience**:

- Customer relationship management: 2 years (required)

**Language**:

- other languages (preferred)

Work Location: In person

Expected start date: 2023-05-22



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