12668 - Receptionist

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

**Employment Type**: Permanent, Full-Time

**Reports To**: Centre Manager

**Job Summary**:
The Receptionist is responsible for welcoming and directing all clients and visitors in a professional manner. The Receptionist determines the purpose of inquirers, provides assistance, and facilitates access to the WorkBC Centre and its personnel, or suggests other community resources and services. This position is responsible for ensuring the front desk duties are completed in a timely and efficient manner in order to effectively support the smooth operation of the WorkBC Centre.

**Key Duties and Responsibilities**:
Client Services
- Greets and welcomes clients and visitors in a professional and courteous manner
- Completes client eligibility checks and conducts initial screening of clients, by following established guidelines and policies
- Provides program information and/or directs individuals to appropriate Centre staff or other agencies as needed
- Provides information of local community services and facilitates access to resources
- Checks electronic referrals and follows the referrals and intake procedures on a daily basis
- Prepares correspondences to clients such as attendance, intake
- Answers all incoming telephone calls by adhering to service standard expectations
- Answers general queries regarding WorkBC
- Directs calls to appropriate staff members
- Helps clients with resource room bookings, workshop bookings, as well as appointment bookings with Employment Counsellors
- Administers intake for prescribed people (i.e. BCEA clients)
- Enters case notes in ICM relating to interactions with clients
- Assists with sending reminders to clients

Office Administration
- Ensures the front desk areas are tidy, presentable, and organized
- Assists with the creation of intake orientation and workshop events
- Maintains adequate supply of necessary forms and other required documents
- Administers the room booking system
- Opens and closes the Centre at beginning and end of day (ie. set alarm, walk through, lock filing cabinets)
- Handles incoming/outgoing correspondences, faxes and couriers
- Compiles statistics of clients and services
- Takes minutes at meetings
- Other related duties as required by the Centre Manager

**Education, Training and Experience**:

- Grade 12 Diploma or equivalent education qualification
- Administrative certificate or equivalent certification
- Minimum of 3 years’ administrative experience, preferably in a related field or in a high traffic setting
- Knowledge of local labour market information, social service programs, community services and referral processes
- General knowledge of EI and EA benefit systems
- Occupational First Aid Certification an asset

**Job Skills and Abilities**:

- Ability to type a minimum of 50 w.p.m.
- Excellent administration and clerical skills
- Knowledge of a second language in Ukrainian is considered an asset
- Ability to perform effective internet research skills and ability to garner employment information
- Excellent record management skills, with clear understanding of confidentiality and data security
- Excellent interpersonal skills with ability to provide personable service
- Ability to handle challenging situations with tact and diplomacy
- Ability to remain positive while adjusting to changing priorities
- Ability to work under pressure and in a fast-paced environment
- Ability to organize and prioritize a wide range of tasks efficiently and effectively
- Ability to maintain inventories
- Ability to develop and maintain a network of community services, promote client referral whenever relevant or possible
- Ability to work independently and as a part of a team

**Additional Information**:

- Criminal Record Check required
- Able to work a flexible schedule between 8am and 6pm from Monday to Friday
- Able to work at different WorkBC centers in Richmond

**About S.U.C.C.E.S.S.**:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

**At S.U.C.C.E.S.S., we take care of our