Mortgage Agent, Customer Service

4 weeks ago

Toronto, Canada RFA Canada Full time

RFA’s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers mortgage brokers a one-stop shop with our full suite of competitive Prime and Alternative mortgages.
RFA’s strategic vision is to be a long-term leader in the residential lending segment by offering a value proposition beyond just rate and compensation. Through building a competitive broker experience and solutions-oriented product suite, RFA’s goal is to be recognized and recommended by our mortgage broker partners, mortgagors, and other strategic partners, for our financing solutions and broker/client experience.

**The Opportunity**

Core Responsibilities
- Respond to client inquiries regarding current mortgage needs in a timely manner that is accordance with agreed upon departmental guidelines.
- Action opportunities to sell new mortgages and bridge financing to existing clients; retain existing clients through excellent customer service and finding solutions to current mortgage need.
- Escalate files for exceptions where it reasonable to do so.
- Record interactions and details of activities on client file.
- Work with RFAMC Customer Service and Renewal teams in support of all mortgage retention activities.
- Maintain knowledge of, and adhere closely to, established corporate mortgage policies, procedures and processes to produce high quality files that comply with current standards and regulations.
- Provide feedback to management to help identify enhancements that can improve overall retention.
- Assist team members with problem resolution by providing and sharing information and experiences.
- Attend meetings and training seminars as required.

**What you can bring to RFA**:

- Minimum of 2 years’ experience with residential mortgages
- Experience across various areas of residential mortgage sales, administration and/or servicing is an asset.
- Currently licensed as a Mortgage Agent in Ontario
- Previous experience as a mortgage agent or broker
- Working knowledge of the principles of credit analysis and risk management
- Pleasant and professional telephone manner and attitude
- Residential or commercial underwriting experience is an asset.
- Ability to understand financial statements and assess financial viability.
- Working knowledge of mortgage administration processes and documentation
- General knowledge of real estate, mortgage legislation and land title systems
- Working knowledge of PC and MS Office software in a Windows environment

**Benefits of Working at RFA**:

- Health & Dental Care
- Vision Care
- RRSP Match
- Vacation & Personal Days
- Hybrid work conditions
- Health & Wellness Spending
- Highly motivated and customer focused.
- Developed professional sales, negotiation, and relationship management skills.
- Demonstrate ethical behaviour and conduct at all times.
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to establish and maintain strong internal and external relationships.
- Ability to handle high volumes and tight turnaround times.

**Accessibility**
Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

  • Mortgage Agent

    6 days ago

    Toronto, Canada Mortgage Agent Full time

    **_Join our team of 3500 agents across Canada_** - Work from Home, - Established 45 Years - Work Part time or Full time. Must have Mortgage Agent Licence and be Motivated Private Mortgages Residential and Commercial Work Remotely - Yes **Job Types**: Full-time, Part-time, Casual Part-time hours: 30 per week **Salary**: $75,000.00-$400,000.00 per...

  • New & Experienced Outside Mortgage Agent/broker

    4 weeks ago

    Toronto, Canada 8Twelve Mortgage Full time

    **About 8Twelve Mortgage Power Network** 8Twelve Mortgage Power Network is a fast-growing network of experienced mortgage agents, brokers and brokerages - the right partner for your business. Our commitment and dedication is providing you with hands-on training, underwriting, coaching and ongoing support for independent agents in the industry. 8TM's Power...

  • New & Experienced Outside Mortgage Agent/Broker

    4 weeks ago

    Toronto, Canada 8Twelve Mortgage Full time

    About 8Twelve Mortgage Power Network8Twelve Mortgage Power Network is a fast-growing network of experienced mortgage agents, brokers and brokerages - the right partner for your business. Our commitment and dedication is providing you with hands-on training, underwriting, coaching and ongoing support for independent agents in the industry. 8TM’s Power...

  • New & Experienced Outside Mortgage Agent/Broker

    1 month ago

    Toronto, Canada 8Twelve Mortgage Full time

    About 8Twelve Mortgage Power Network8Twelve Mortgage Power Network is a fast-growing network of experienced mortgage agents, brokers and brokerages - the right partner for your business. Our commitment and dedication is providing you with hands-on training, underwriting, coaching and ongoing support for independent agents in the industry. 8TM's Power Network...

  • New & Experienced Outside Mortgage Agent/Broker

    1 month ago

    Toronto, Canada 8Twelve Mortgage Full time

    About 8Twelve Mortgage Power Network8Twelve Mortgage Power Network is a fast-growing network of experienced mortgage agents, brokers and brokerages - the right partner for your business. Our commitment and dedication is providing you with hands-on training, underwriting, coaching and ongoing support for independent agents in the industry. 8TM's Power Network...

  • New & Experienced Inside Mortgage Agent (Ima)/broker

    4 weeks ago

    Toronto, Canada 8Twelve Mortgage Full time

    Join the 8Twelve team and be part of revolutionizing the home financing experience in Canada! Our proprietary end-to-end mortgage cloud platform INFIN8 provides brokers and borrowers with one-stop solution for all their mortgage needs. With real-time analytics and AI, we reduce approval times and identify the best financing solution available in Canada's...

  • New & Experienced Inside Mortgage Agent (IMA)/Broker

    1 day ago

    Toronto, Canada 8Twelve Mortgage Full time

    Join the 8Twelve team and be part of revolutionizing the home financing experience in Canada! Our proprietary end-to-end mortgage cloud platform INFIN8 provides brokers and borrowers with one-stop solution for all their mortgage needs. With real-time analytics and AI, we reduce approval times and identify the best financing solution available in Canada's...

  • New & Experienced Inside Mortgage Agent (IMA)/Broker

    21 hours ago

    Toronto, Canada 8Twelve Mortgage Full time

    Join the 8Twelve team and be part of revolutionizing the home financing experience in Canada! Our proprietary end-to-end mortgage cloud platform INFIN8 provides brokers and borrowers with one-stop solution for all their mortgage needs. With real-time analytics and AI, we reduce approval times and identify the best financing solution available in Canada's...

  • National Expansion Manager

    4 weeks ago

    Toronto, Canada 8Twelve Mortgage Full time

    Company Overview8Twelve Mortgage Corporation, a leading entity in the Canadian mortgage industry, is distinguished by its innovative approach and its dedicated platforms such as INFIN8. Our operations are designed to empower mortgage agents through comprehensive support, including access to premier mortgage products, regulatory guidance, compliance...

  • Mortgage Agent

    7 days ago

    Toronto, Canada LeSolace Corporation Full time

    **About us** We are professional, agile, and professional. Our work environment includes: - Modern office setting - Food provided - Work-from-home days Overview: We are seeking a highly motivated Mortgage Agent to join our team. As a Mortgage Agent, you will play a crucial role in assisting clients with their mortgage needs. This is an exciting...

  • Mortgage Agent

    4 weeks ago

    Greater Toronto Area, Canada Fortune Effect Financial Corporation Full time

    GTA Part time and full time positions available Key Accountabilities: Develop and close mortgage and loans for customers - Probe to identify customer needs and opportunities and provide solutions - Participate in regular training sessions - Maintain a thorough knowledge and understanding of all products and services - Ensure all transactions are documented...

  • Mortgage Agent, Inside Sales

    2 days ago

    Toronto, Canada RFA Bank of Canada, RFA Mortgages Corp. Full time

    RFA’s residential mortgage lending business is operated by RFA Mortgage Corporation and RFA Bank of Canada, a federally regulated Schedule I Bank. RFA Mortgage Corporation specializes in Prime lending (Insured, Insurable, Uninsurable), while RFA Bank of Canada is a balance sheet based Alternative mortgage lender (Alt-A and B lending). Combined, RFA offers...

  • Mortgage Agent

    4 weeks ago

    Toronto, Canada Shelto Inc. Full time

    **Before applying, please consider the following**: **Highlights**: Time to launch your Mortgage career or looking to switch to new brokerage ? Either way, if you are looking for a rock-solid training(through out the year), have direct access to lenders, and want to build confidence of doing your own deals independently, you are at right place. **Who We...

  • Customer Relations Agent, Customer Service

    6 days ago

    Toronto, Canada First National Financial Full time

    We are hiring a Customer Relations Agent, Customer Service **Reporting To**: Supervisor, Customer Service **Full-Time/Part - Time**: Full-time **Posting Date**: March 18, 2024 **Closing Date**: April 1, 2024 **Hours of Work**: 12:00 p.m. - 8:00 p.m. **Grade**: 6 **Office Location**: Downtown Toronto Great location! Steps away from the main public transit...

  • Customer Relations Agent, Customer Service

    4 weeks ago

    Toronto, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...

  • Bilingual Customer Relations Agent, Customer Service

    4 weeks ago

    Toronto, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...

  • Mortgage Agent

    1 week ago

    Toronto, ON, Canada EightSix Network Inc Full time

    Hiring experienced Mortgage Agents for our inside sales team Advance Mortgages is one of Ontario's fastest growing brokerages. We are dedicated to the success of our agents and brokers as we offer a comprehensive package that includes hands-on training, a constant stream of warm leads and clients, and a supportive team environment. Why Advance...

  • Mortgage Agent Trainer/ Coach

    4 weeks ago

    Toronto, Canada Breezeful Full time

    **Who are we?** Breezeful is a tech-enabled national brokerage operating in Ontario, British Columbia, Alberta, New Brunswick, Saskatchewan and Nova Scotia. Our aim is to provide a convenient and efficient way for individuals to secure a mortgage online. We are backed by renowned investors who were early supporters of game-changing companies such as Airbnb,...

  • Mortgage Underwriter

    4 weeks ago

    Toronto, Canada Cannect Full time

    Do you believe in great customer service? Do you have a solid understanding of the mortgage industry with the ability to clearly communicate options available to clients? If this sounds like you, we want to work with you at Cannect, Canada’s leading independent mortgage brokerage. We are looking to hire a Mortgage Underwriter for our busy downtown...

  • Financial Controller

    4 weeks ago

    Toronto, Canada 8Twelve Mortgage Full time

    About 8Twelve Mortgage Power Network8Twelve Mortgage Power Network is a fast-growing network of experienced mortgage agents, brokers and brokerages - the right partner for your business. Our commitment and dedication is providing you with hands-on training, underwriting, coaching and ongoing support for independent agents in the industry. 8TM’s Power...