Customer Relations Agent, Customer Service

2 weeks ago

Toronto, Canada First National Financial Full time

Working together to be our best
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.

We are hiring a Customer Relations Agent, Customer Service

**Reporting To**: Supervisor, Customer Service

**Full-Time/Part
- Time**: Full-time

**Posting Date**: December 4, 2023

**Closing Date**: December 18, 2023

**Hours of Work**: 12:00 p.m. - 8:00 p.m.

**Grade**: 6

**Office Location**: Downtown Toronto Great location Steps away from the main public transit station

**What we offer**:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
- Eligibility for benefits is dependent on the terms of employment

**The Opportunity**:
The Customer Relations Agent is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.
- Answer incoming calls on the customer service queue and make outbound calls when necessary
- Handle between 50 to 65 calls a day
- Process certain changes during client interactions
- Follow-up with client to confirm resolution and customer satisfaction
- Provide assistance to the various residential administration departments when required
- Promote online services
- Ensure client privacy is protected at all times
- Listen to client inquiries and take the appropriate problem-solving steps
- Complete special projects as assigned by the Manager

**The Requirements Needed**:

- Post secondary education and/or equivalent work experience preferred
- Mortgage experience an asset
- Competency in MS Office; capacity to learn new technologies/systems
- Strong verbal and written communication skills, in both English and French
- Friendly, outgoing personality
- Excellent telephone manner
- Demonstrated flexibility to adapt to a constantly changing environment.
- Ability to resolve problems, strong attention to detail, critical thinking
- Demonstrated team player, responsible, reliable and adaptable

Why join First National?
- Bright open concept office environment
- Large kitchens with a coffee and latte maker to enjoy at no cost
- Supportive teamwork focused environment
- Collaborative entrepreneurial spirit
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
- Extensive training programs to set our employees up for success

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.

FNLOON

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