IT Services Specialist

2 days ago


Toronto, Canada MDPI Canada Full time

**Position: IT Services/Support Specialist**

MDPI Canada is looking for a highly skilled IT Services Specialist to join our dynamic team. This position is a full-time, in-office, permanent position based in our North York office in Toronto, Canada.

If you enjoy working in a fast-paced environment and have a passion for technology, we invite you to apply.

**Responsibilities**:

- Responding to any and all IT related issues (hardware and software) within the office on a daily basis.
- Demonstrate network knowledge to troubleshoot and resolve connectivity issues.
- Have basic knowledge for managing and administrating M365 environments.
- Have hardware troubleshooting skills to effectively diagnose and resolve technical issues.
- Providing helpdesk support within the office for our employees in an efficient and timely manner.
- New user onboarding, including account creation and accessing administrative IT panels for account set-up.
- Utilize ticketing systems, such as Jira, to track and resolve IT issues.
- Communicate effectively in English, both written and verbal.
- Exhibit excellent interpersonal skills and a strong work ethic.

**Preferred Qualifications**:

- Certification in CompTIA A+ and Microsoft MS-900 would be highly beneficial.
- Previous experience in IT support or related roles.

This is a great opportunity to start your first job in a dynamic multinational company that offers a range of career development options for talented, enthusiastic, and hard-working individuals.

LI-Onsite



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