IT User and System Support Technician, Principal

3 weeks ago

Vanier, Canada Vanier College Full time

**Reference number**: S-23-24-3276

**Job Category (Job Alert)**: Information Technology and Multimedia

**Department**: Information Technologies

**Services**: Information Technologies Support Services

**Immediate Supervisor's Name**: Ali Ullah

**Position Status**: Regular Full-time

**Length of the contract**: Permanent

**Work Location**: Vanier College

**Work Schedule**: Please see job description

**External Posting Start Date**: 2024-03-11

**External Posting End Date and Time**: 2024-03-25 17:00

**Salary Scale**: $24.78 - $35.67

**Expected Start Date**: 2024-04-22

Vanier College is an English-language public college with more than 6000 daytime students from over 90 different nationalities. We have a thriving Continuing Education division that provides services to adult learners, international students as well as to community and corporate clients. Vanier has approximately 1000 employees and offers a stimulating work environment and a beautiful green campus. Our dynamic faculty and staff enjoy numerous benefits including an employee assistance program, employee fitness programs, professional development, daycare, educational fee waivers as well as music concerts and other activities.

**Description**:

- Reporting to the Manager of Help Desk and User Experience, the IT User and System Support Technician, Principal Class, provides assistance to the Vanier College Information Technology users and performs maintenance to technology systems. The technician is part of our frontline team responsible for service delivery to our community. The technical duties, at a system/network administrator level, relate to the overall organization and operation of computer labs, computer networks, and associated software.
- More specifically, but not limited to, the Technician:
- Assumes responsibility for the overall operation of computers, networks, and associated software and equipment according to the College priorities and policies, and the standards and practices of information technology at the College;
- Monitors security of the technology physical facilities, network, and computer/software of College departments;
- Monitors and evaluates current developments in the area of responsibility and make recommendations for anticipated future requirements;
- Prepares technical specifications and standards for the purchase of hardware and software based on the needs of client departments;
- Provides support to Help Desk technicians;
- Provides and maintains documentation for the equipment and services under their responsibility;
- Liaises with hardware/software vendors and suppliers on behalf of client departments;
- Participate actively, with their Manager, in managing priorities in order to maximize service performance as per standards;
- Participates in IT Centre operations;
- Performs nightly closing tasks;
- Participates in the new employee onboarding process for IT;
- Participates in the offboarding process for departing employees, ensuring accounts and accesses are closed and equipment is recuperated;
- Engages with the community as per a service approach;
- Manages Active Directory, Group Policies, AD Users, Exchange Users;
- Monitors Network/System alerts and corrects problems when necessary;
- Participates as required in the Help Desk and other college-wide information technology technical support services and/or coordinates other support staff in these activities;
- Participates in the maintenance and upgrading of service processes and systems.

Other related tasks which fall within the scope of the classification of this position may be assigned.
- Schedule: Monday to Thursday, 2:30 p.m. to 10:30 p.m. and Friday 1:00 p.m. to 9:00 p.m. (35 hours per week)
- Summer Hours: Monday to Friday, 1:00 p.m. to 9:00 p.m.
- Classification: Technicien ou technicienne en informatique, classe principale (Data Processing Technician, Principal Class)**Requirements**:

- Qualifications:
- DEC in Computer Science, or a diploma or an attestation of studies which is recognized as equivalent;
- 4 years experience as a technician or similar position, ideally in a service organization (ITIL based).

Conditions related to the specific position:
- Strong English oral and written communication skills (to be tested);
- Functional French oral and written communication skills (to be tested);
- Knowledge of Microsoft EUC (windows) and the configuration and installation of computers and computer labs (to be tested);
- Knowledge in Information Technology Infrastructure Library (ITIL);
- Knowledge of IT Service Management (ITSM);
- Knowledge of imaging software, and software deployment systems (SCCM);
- Knowledge of network technologies, including: cabling, network protocols, configuration and maintenance of network servers, and network security;
- Strong ability to work with users and find solutions to their computer and network related problems;
- Ability to coordinate and collaborate with other staff and network users;
- Knowledge an

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