Security Dispatch Supervisor

6 months ago

Toronto, Canada Elite Residential Concierge Services Inc. Full time

**Schedule / Shift Timings**

Tuesday to Friday from 4pm to 12am and Saturday from 12pm to 12am

**About Us**:
A team of 850+ employees are the backbone of Elite Residential and we proudly collaborate as a family with sites the across GTA to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite security professionals, both young and experienced, to come and live the Elite Experience while transforming communities into luxury living.

**What Elite Residential Concierge Services Offers**:

- Market-leading wages and career growth opportunities
- Accommodating shift schedules 24/7
- Medical health plan
- Continuing Professional Development (CPD)
- Management Development Program (NOC B Level)

**Benefits**:

- Extended health care
- On-site parking
- Wellness programs
- Employee assistance programs
- Disability insurance
- Vacation & paid time off
- Life insurance
- Annual Uniform Refresh At No Cost

**Key Responsibilities**
- Fill last minute open shifts in a collaborative team environment
- Receive incoming emergency & non-emergency calls and address issues in a timely manner
- Operate with various computerized communication devices and associated equipment to receive, assess and relay information from security personnel in a courteous, professional, and expedient manner
- Documenting all information into comprehensive reports
- Escalating situation to Team Leads as required
- Remain calm under pressure and be able to multitask during high call volumes
- Be able to prioritize and dispatch accordingly
- Communicate with staff, supervisors, and management to schedule staff to cover shifts
- Update and maintain in-house scheduling database
- Schedule staff in accordance with agreed Elite policy and procedures
- Interact with Police, Fire Department, and EMS where necessary in support of field staff
- Attendance Management in ensuring coverage for sick, vacation and employee leaves
- Performs audits on CCTV to ensure field staff are adhering to company policies
- Communicates any team concerns/issues with Area Managers

**Requirements**:

- Experience in staff scheduling 1-3 years
- Excellent written and verbal communication skills
- Superior customer service skills, including exceptional telephone etiquette
- Organizational skills and ability to multitask in a fast-paced environment
- Security experience an asset

**Job Types**: Full-time, Permanent

Schedule:

- 12 hour shift
- 8 hour shift

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- 8 hour shift
- Every Weekend
- Night shift

Application question(s):

- Do you have experience as a dispatcher in Security field?

**Experience**:

- Security Dispatch: 1 year (required)
- residential concierge: 1 year (required)

Work Location: In person

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