Security Dispatch- Bay Adelaide Center
6 months ago
Security Dispatch
- Bay Adelaide Center - SOC - Full Time
**Position**: Security Operations Centre Guard
**Site**: Bay Adelaide Centre
**City**: 333 Bay Street, Toronto
**Status**: Full-Time
**Hours: - Sun/Mon-Thurs (0000-1200/0000-0800 hrs.)**
**Pay Rate**: $21.25
**Site Description**: Bay Adelaide West opened its doors in June 2009. The Bay Adelaide Centre complex encompasses a whole city block and consists of the newly constructed East Tower, 1/2 acre urban plaza. Connected to the PATH (Toronto 27KM underground walkway) with 51 floors and 1,100 underground parking and on site management and 24/7 building access and security.
**SECURITY OPERATIONS CENTRE GUARD JOB DESCRIPTION AND RESPONSIBILITIES**
To continuously monitor and operate all systems in the Security Operations Centre. Systems include, but are not limited to, all communication systems, communication logs/audits, CCTV, access control, fire panels/computers, elevator computers, and security records. Maintain a positive relationship with Brookfield representatives and their guests; assist the Shift Supervisor in ensuring that all security guards adhere to procedures. Furthermore, the Security Operations Centre guard is also expected to:
- Ensure staff are following the assigned patrol schedule;
- Provide clear and concise communication to security staff;
- Record all information in a detailed and factual manner;
- Follow communication guidelines issued by the client, such as prompt notification of incidents; using correct notification groups and providing information that is detailed and factual;
- Be familiar with all Brookfield Standard Operating Procedures and Emergency Procedures;
- Have very strong communication and customer service skills;
- Write detailed, factual, and concise incident reports for all incidents mentioned in Appendix A;
**_ TECHNICAL SKILLS_**
- Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook;
- Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other security-related systems); CCURE is an asset;
- Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.
**_ INTERPERSONAL SKILLS_**
- Excellent written and verbal communication skills;
- Strong command of the English language.
- Strong analytical, problem solving, and decision-making skills;
- Strong organizational, prioritization, and time management skills;
- Ability to work in a challenging, fast-paced, multi-tasked environment;
- Flexible and adaptable in dealing with a diversity of situations and people;
- Ability to work efficiently under stress;
- Team player.
**_ FUNCTIONAL RESPONSIBILITIES_**
- A. OPERATIONAL MANAGEMENT_
- Provide ongoing support to the Supervisors and Site Supervisor as required;
- Maintain positive and constructive relationships with Brookfield staff and external clients by providing timely and accurate support as required;
- Assist the Shift Supervisor to review security incident reports
- Ensure staff are dispatched to calls for service and security-related incidents and ensure the situation is monitored by CCTV;
- Record all relevant details in the Communication and Dispatch Log (CDL)
- B. PERSONNEL AND STAFFING_
- Provide support to the Security Shift Supervisor and assist security personnel with daily security duties as assigned or required;
- Assist security personnel with day-to-day staff duties and ensure all standard operating policies and procedures are being met as required;
- Ensure the proper amount of staff respond to high risk incidents such as irate/emotionally disturbed people, medical situations and emergencies;
- Conduct random spot checks on the radio and CCTV to ensure staff are in their designated posts/zones;
- C. SITE SPECIFIC DUTIES_
- Inform the Shift Supervisor of all issues that may have an impact on the security services or staff performance;
- Provide recommendations to the Supervisors;
- Save all security documents in the proper folders and ensure the folders are organized;
- Check all equipment in the SOC to ensure everything is powered on and functional;
- Report all system issues to the client;
- Ensure the SOC is kept clean and free of clutter;
- Learn and follow all procedures in the Standing Orders;
- Ensure emergency response procedures are being followed;
- Have the Emergency Response Checklists readily available;
- Have the Emergency Action Plan readily available;
- Ensure all staff receive clear and detailed information while responding to incidents;
- Ensure all work stations are sanitized on a daily basis;
- Ensure all binders are organized and in the proper order;
- Ensure all handwritten logs are legible and contain all necessary information;
- Review all CDL logs on a daily-basis to ensure they contain relevant and accurate information without any gaps;
- Ensure the proper CCTV layouts are visible;
- Ensure all SOC equipment is in the des
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