SOC - Dispatch- Full Time

3 months ago

Toronto, Canada Paladin Security Full time

SOC - Dispatch
- Full Time
**Position**: SOC- Dispatch

**Site**: Various Sites

**City**: Toronto

**Status**: Full-Time

**Hours: - **Various Hours

**Pay Rate**: $21.25

**SECURITY OPERATIONS CENTRE GUARD JOB DESCRIPTION AND RESPONSIBILITIES**

To continuously monitor and operate all systems in the Security Operations Centre. Systems include, but are not limited to, all communication systems, communication logs/audits, CCTV, access control, fire panels/computers, elevator computers, and security records. Maintain a positive relationship with site representatives and their guests; assist the Shift Supervisor in ensuring that all security guards adhere to procedures. Furthermore, the Security Operations Centre guard is also expected to:

- Ensure staff are following the assigned patrol schedule;
- Provide clear and concise communication to security staff;
- Record all information in a detailed and factual manner;
- Follow communication guidelines issued by the client, such as prompt notification of incidents; using correct notification groups and providing information that is detailed and factual;
- Be familiar with all Standard Operating Procedures and Emergency Procedures;
- Have very strong communication and customer service skills;
- Write detailed, factual, and concise incident reports for all incidents.

**_ TECHNICAL SKILLS_**
- Good working knowledge of MS Word, Excel, PowerPoint, Microsoft Outlook;
- Knowledge of security technology (i.e. CCTV, Access Control, Fire Alarm, Intrusion, and Incident Management and other security-related systems); CCURE is an asset;
- Knowledge and understanding of applicable federal, provincial, and municipal legislation and regulations in the area of security.

**_ INTERPERSONAL SKILLS_**
- Excellent written and verbal communication skills;
- Strong command of the English language.
- Strong analytical, problem solving, and decision-making skills;
- Strong organizational, prioritization, and time management skills;
- Ability to work in a challenging, fast-paced, multi-tasked environment;
- Flexible and adaptable in dealing with a diversity of situations and people;
- Ability to work efficiently under stress;
- Team player.

**_ FUNCTIONAL RESPONSIBILITIES_**
- A. OPERATIONAL MANAGEMENT_
- Provide ongoing support to the Supervisors and Site Supervisor as required;
- Maintain positive and constructive relationships with site staff and external clients by providing timely and accurate support as required;
- Assist the Shift Supervisor to review security incident reports
- Ensure staff are dispatched to calls for service and security-related incidents and ensure the situation is monitored by CCTV;
- Record all relevant details in the Communication and Dispatch Log (CDL)
- B. PERSONNEL AND STAFFING_
- Provide support to the Security Shift Supervisor and assist security personnel with daily security duties as assigned or required;
- Assist security personnel with day-to-day staff duties and ensure all standard operating policies and procedures are being met as required;
- Ensure the proper amount of staff respond to high risk incidents such as irate/emotionally disturbed people, medical situations and emergencies;
- Conduct random spot checks on the radio and CCTV to ensure staff are in their designated posts/zones;
- C. SITE SPECIFIC DUTIES_
- Inform the Shift Supervisor of all issues that may have an impact on the security services or staff performance;
- Provide recommendations to the Supervisors;
- Save all security documents in the proper folders and ensure the folders are organized;
- Check all equipment in the SOC to ensure everything is powered on and functional;
- Report all system issues to the client;
- Ensure the SOC is kept clean and free of clutter;
- Learn and follow all procedures in the Standing Orders;
- Ensure emergency response procedures are being followed;
- Have the Emergency Response Checklists readily available;
- Have the Emergency Action Plan readily available;
- Ensure all staff receive clear and detailed information while responding to incidents;
- Ensure all work stations are sanitized on a daily basis;
- Ensure all binders are organized and in the proper order;
- Ensure all handwritten logs are legible and contain all necessary information;
- Review all CDL logs on a daily-basis to ensure they contain relevant and accurate information without any gaps;
- Ensure the proper CCTV layouts are visible;
- Ensure all SOC equipment is in the designated area and not moved around;
- Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs._

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