Associate Case Manager

3 months ago

Thompson, Canada Manitoba Public Insurance Full time

Overview:
As the Associate Case Manager, you will contribute to a collaborative team environment and learn to use this approach to gain knowledge of MPI legislation and Personal Injury Protection Plan (PIPP) policies and share knowledge amongst other Case Managers. You will share resources and partner together to support departments, service providers and customers. You’re responsible to complete a structured training program over a maximum 24 month period.

**Responsibilities**:

- With the assistance of the team, develops the skills to manage low complexity claims.
- Advises customers about the benefits available, coverage, and file progress.
- Develops a thorough understanding of the PIPP product and its value for Manitobans.
- Develops rehabilitation/return-to-work plans which are tailored to the claimant and their unique situation.
- Monitors the claimant’s recovery and learns to foresee and plan for potential barriers to recovery and file closure.
- Maintains accurate documentation in the electronic claim file.
- Acquires the skills of the Case Manager by working with peers on non-complex and building to more complex claims and completing the Associate Case Manager training program.
- Actively demonstrates a commitment to learning.
- Takes an active role in learning and developing leadership skills and case management expertise.
- Proactively participates in and supports the collaborative and collegial work environment by participating in decision-making, information sharing, and identifying opportunities for improvement.

Qualifications:

- Degree in Psychology, Social Work, Medical Rehabilitation (Kinesiology or Athletic, Occupational, or Physical Therapy) or a related discipline.
- Degree in Business, Arts or related discipline.
- Certificate in Rehabilitation Case Management, Rehabilitation Benefit Administration, Disability Management Practitioner, or related case management discipline.
- One year experience in customer service in insurance or case management.
- Successful completion of the Associate Case Manager Training Program within 24 months.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- flexible work arrangement for eligible positions
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.

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