Bilingual (French & English) Customer Service
7 months ago
Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned, and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.
**Primary Role of This Position**
In this role, the Customer Service Representative (CSR) provides excellence in customer service to our customers with regard to order placement and issue resolution.
**Location**
We are proud to offer full-time remote work for our Bilingual Customer Service team; however there is a requirement to be in-office 2 days per month to meet with the Customer Service team. For this reason, you must be within a reasonable commuting distance to the Concord, ON office or be based in the Montreal area to be able to attend these meetings.
**Major Responsibilities**
- Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries.
- Empowered to build relationships with customers by ‘owning’ customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service.
**Education and Experience**
- High school graduate
- Previous customer service or Call Centre experience is a strong asset
**Qualifications**
- Capable of handling a large volume of calls while maintaining professional and efficient service
- Ability to think problems through and recommend creative solutions to nonstandard customer issues
- Excellent communication and interpersonal skills
- Demonstrated ability to work in a team environment
- Ability to communicate effectively (verbally and written) in a professional manner with K& F customers and internal K&F departments
- Good work history including performance, attendance, etc.
- Must be able to work independently with limited supervision
- Proactive nature, high attention to detail, and takes initiative
**Hours of Work**
- Must be available to work a flexible shift schedule Monday to Friday between 8:00 am to 10:00 pm
- _Must be able to come into the office 2 consecutive days per month_
**Salary**: From $48,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Bonus pay
**Experience**:
- Customer service: 1 year (required)
**Language**:
- French (required)
Work Location: Hybrid remote in Concord, ON L4K 2R5
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