Coordinator, Portering

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support he wellness of the populations we serve. LHSC delivers both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.

The Portering teams at University and Victoria Hospitals, along with the centralized Dispatching team, manage patient transports, delivery of goods and linen, collection of specimens, distribution of mail (VH), and more across LHSC. The teams provide a friendly face in the patient journey and ensure the supplies are delivered to support patient care. In 2023, the Porters at Victoria Hospital completed over 272,000 transports, the Porters at University Hospital completed over 213,000 transports, and the Dispatch team handled over 576,000 calls.

**Posting Period**:
March 22, 2024 - April 4, 2024

**Job Summary**:
**What the Role Is**
Reporting to the Manager, Portering & Logistics, the Coordinator, Portering & Logistics is accountable for the safe and efficient transportation and logistics of patients, linen, stores items, lab specimens, blood products, pharmaceutical supplies, medical devices, equipment, and medical records across London Health Sciences Centre, 24 hours a day, 7 days per week.

The Coordinator is accountable for the management and monitoring of human and material resources, developing goals and objectives to maintain a high level of customer satisfaction. Proactively developing and supporting a healthy workplace, ensuring safety standards are met. The Coordinator facilitates quality improvement initiatives, fosters effective working relationships, within the teams, liaises with customers to respond to their needs and liaises with outside vendors. The coordinator provides leadership to Portering and Portering Dispatch while sharing on call support for Support Services.

The Coordinator collaborates with all stakeholders to ensure timeliness of delivery and resolution of department concerns are addressed and effectively resolved. The Coordinator oversees the processing of all internal telephone calls into Portering Dispatch on a 7 days a week basis and is accountable for the ongoing maintenance of the Patient Transport System including resolution of any issues, gathering statistical data to make clear decisions for efficiencies and budget development.
The Portering Coordinator is fully engaged in patient experience initiatives and provides learning strategies to frontline staff to encompass this thought process in their daily work, fostering accountability for creating positive patient experiences at LHSC.

Reporting to the Manager, Portering & Logistics, the Coordinator, Portering & Logistics is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.

**NOTE**: This role is required to be on-call, evenings and weekends on a rotational basis of one (1) week out of every four (4) weeks.

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effect