Service Manager
5 days ago
**MSB** is a strong force in both new construction and mechanical service within the GTA. The team is comprised of plumbers, steam fitters, sheet metal and service technicians making it a complete mechanical contractor. With the recent acquisition by _Kolostat Inc_ it will enhance market position and allow for fully integrated mechanical design and construction to better service clients needs. The dedication of the MSB employees has made it a leader in the mechanical field in the GTA and the opportunity to join _Kolostat_ is only going to make it stronger.
With the Canadian market opening, opportunities for advancement are imminent and we offer a stimulating work environment.
**Service Manager**
**Key Tasks and Responsibilities**
1. Team Supervision and Management:
- Oversee a team of HVAC technicians, providing direction, support, and training as needed.
- Monitor and manage technician performance to ensure adherence to company standards and client expectations.
- Schedule and assign work orders and service calls, ensuring optimal resource allocation and timely service delivery.
- Conduct regular team meetings to discuss job progress, safety protocols, and any challenges faced in the field.
2. Customer Service and Client Relations:
- Serve as the primary point of contact for clients regarding service issues, ensuring effective communication and resolution of any concerns.
- Build and maintain strong relationships with clients by delivering excellent service and upholding Msb Mechanical’s reputation for quality and reliability.
- Address customer complaints and work proactively to prevent issues.
3. Quality Assurance and Compliance:
- Conduct on-site inspections and quality checks to ensure work meets technical, safety, and regulatory standards.
- Ensure compliance with all applicable local codes, standards, and regulations, particularly as they pertain to commercial HVAC systems.
- Implement and enforce Msb Mechanical’s safety policies and protocols to maintain a safe work environment.
4. Operational Efficiency and Improvement:
- Analyze service operations and identify areas for improvement to increase efficiency and reduce costs.
- Monitor inventory levels and coordinate with the procurement team to ensure technicians have the tools and materials they need.
- Collaborate with other departments to streamline processes, improve service quality, and enhance customer satisfaction.
5. Reporting and Administration:
- Prepare and maintain accurate records of service activities, technician performance, and job costs.
- Develop regular reports on service metrics and KPIs for review by senior management.
- Assist with budgeting and forecasting for service operations, ensuring alignment with company goals.
**Profile and skills we are looking for**
- Experience: Minimum 5 years of experience in HVAC service, with at least 2 years in a supervisory or management role in a commercial setting.
- Certification: Red Seal Refrigeration & Air Conditioning certification or equivalent; G1 Gas License preferred.
- Technical Knowledge: Strong knowledge of commercial HVAC systems, including troubleshooting, repair, and preventative maintenance.
**Skills**:
- Excellent leadership and communication skills, with the ability to motivate and manage a diverse team.
- Strong problem-solving abilities and a proactive approach to service challenges.
- Customer-focused, with a commitment to delivering high-quality service and building client relationships.
- Other: Valid Ontario driver’s license; familiarity with HVAC management software is an asset.
**What we offer**
- Competitive compensation
- Paid vacation per year
- 5 paid sick days per year
- Benefits package
- Stimulating work environment
- In-office position
**Type of employment**: permanent, full-time. **Start Date**: as soon as possible.
Pay: $120,000.00-$180,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
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