Automotive Service Manager

2 days ago


Newmarket, Canada Ray and Sons Automotive Full time

**Overview**

**Responsibilities**
- Lead and manage the daily operations of the service department, ensuring efficient workflow and productivity.
- Provide exceptional customer service by addressing client inquiries, concerns, and service needs promptly.
- Oversee the scheduling of service appointments and ensure timely completion of repairs and maintenance.
- Train, mentor, and supervise automotive technicians to enhance their skills and performance.
- Monitor inventory levels of parts and supplies, placing orders as necessary to maintain stock.
- Handle cash transactions accurately and oversee billing processes for services rendered.
- Implement upselling techniques to promote additional services or products that benefit customers.
- Maintain a clean and organized work environment that adheres to safety standards.

**Skills**
- Strong background in automotive repair with hands-on experience as a mechanic or technician.
- Excellent customer service skills with a focus on building relationships with clients.
- Proficient in cash handling procedures and financial transactions related to service operations.
- Ability to effectively upsell services while maintaining customer trust and satisfaction.
- Solid mechanical knowledge to understand vehicle systems and diagnose issues effectively.
- Sales acumen to drive revenue growth within the service department.
- Previous experience in a similar role is preferred but not mandatory.

This position requires a proactive leader who is passionate about automotive service excellence and committed to delivering outstanding results. If you are ready to take on this rewarding challenge, we encourage you to apply.

**Job Types**: Full-time, Permanent

Pay: $24.00-$30.00 per hour

Expected hours: 44 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- service advisor: 2 years (required)
- Customer service: 1 year (preferred)

Work Location: In person



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