Application Services Manager

4 weeks ago


Newmarket, Ontario, Canada Watercare Services Limited Full time
Position: Application Services Manager

Watercare Services Limited is seeking an experienced Application Services Manager to oversee the delivery of external application vendor services, manage escalations, and conduct regular account management meetings to evaluate vendor performance against deliverables and SLAs.

Key Responsibilities:
  • Provide leadership and support related to the external development of Watercare applications.
  • Continuously gather feedback from and set expectations with all relevant stakeholders, especially product owners and stream leads.
  • Actively support squads by being available to clarify and prioritize external application support decisions.
  • Track spending holistically to assess the value derived from application enhancements across the entire budget.
  • Contribute to the contract renewal process by factoring in various considerations, including usage, development, new functionality, and inflation.
  • Contribute towards strategy for building a world-class application support framework.
  • Ensure consistency of application support standards and tools across squads in conjunction with the Application Core manager.
  • Contribute to the application roadmap and strategy to deliver core platform features to support evolving business requirements.
  • Review adoption and usage of tools with Stream Leads.
  • Evaluate productivity and quality of enhancements delivered by vendors to determine if they remain the right choice for driving outcomes.
  • Work together with the Application Support manager to influence how application support can enable new sources of value.
  • Work with stream leads to ensure that each team strives to achieve their derived application support milestones delivered by vendors and understands support requirements of the products they look after.

We offer a competitive salary and staff benefits package, including life and income protection insurance plans, generous parental leave, employee discounts at a range of large retailers, discounted parking options, and a free on-site gym.

Watercare Services Limited is committed to sustainability and reducing its carbon footprint. We are looking for a candidate who shares our values and is passionate about making a positive difference.



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