Scalehouse Clerk/ Inside Sales

3 months ago

Niagara Falls, Canada Walker Industries Full time

**About Walker**

Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries.

Growth and transformation are a natural part of our business and our employees evolve with us.

We are looking for a Scalehouse Clerk/ Inside Sales at our Walker Aggregates Niagara locations.

**Scalehouse Clerk/ Inside Sales**

Ideally, you have the following qualifications:

- At least a year’s experience in a customer service role
- At least a year's experience in an administration/ sales administration role
- Excellent communication skills both verbally and written
- Keen attention to detail
- Comfortable working in a variety of different settings
- Valid G Driver's License and reliable transportation to a number of our Niagara sites.
- Excellent work ethic, punctual and flexibility are required.

**Practical Details**

This role will be cross-trained with our sales team in roles such as inside sales and dispatcher roles for occasional coverage.

**Scalehouse**
- Weighs and documents each truck leaving the quarry to ensure that loads are correct and do not violate safety transportation regulations.
- Responds to customer inquiries and to provide information on products and materials. Refers customers to sales representatives as necessary.
- Receives payments in cash, cheque and credit cards and completes appropriate documentation to ensure records, orders and cash receipts balance.
- Produces a variety of reports such as Transaction Reports, Sales Data Reports and Cash Sales Reports, to provide current information to various departments.
- Operates a three way radio system to communicate with various colleagues at the quarry and assist in the smooth running of quarry operations.
- Opens and closes the scale house to ensure systems such as computers, security etc., are operating correctly.

**Customer Service**
- Responds to central dispatch order system via telephone or online for both aggregate and asphalt products. Serves existing and potential customers to supply accurate pricing and material.
- Enters customer orders and all job information, including product pricing and freight, to maintain a current database of customer orders and assist in providing timely and accurate billing information.

**Sales Admin**
- Prepares daily, weekly and monthly sales reports to assist the Sales Manager with sales related reporting and decision making.
- Addresses customer concerns with invoices and makes corrections to invoices as required.
- Administers quoting software to ensure information is accurate and up-to-date.
- Performs administrative duties such as copying tender documents and preparing reports, etc. to assist in the smooth running of the department.

**Experience the Benefits of Working at Walker**
- Career Support _
- Education reimbursement, training, and professional development opportunities
- Internal advancement opportunities at all levels
- Reimbursement of professional dues and tuition
- Health & Well Being _
- Wellness subsidy to support healthy lifestyle
- Employee Assistance Program (EAP)
- Culture & Community _
- 2 paid volunteer days per year
- Social and networking events
- Salary/Wage & Benefits _
- Competitive wages
- Group health/dental/vision/prescription drug plans
- Paid vacation days
- Short-term and long-term disability plans
- Term life insurance
- Retirement programs including Pension, RRSP and TFSA

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