Sales - Inside Sales

3 weeks ago

Niagara Falls, Canada Salit Steel Full time

Salit Steel is an integrated network of companies that deliver steel solutions in North America. Now in our fifth generation, we have been family-owned and operated since 1905. Our team is passionate about building strong relationships with our customers, suppliers and industry partners by delivering outstanding service and value. We are actively looking for an Inside Sales Representative to join our team in Niagara Falls. Are you a self-motivated, outgoing individual with a knack for building relationships? As an Inside Sales Rep, you'll have the opportunity to play a critical role as the key point of contact for our customers to drive growth in the business. We are looking for a driven, results oriented individual who thrives on building relationships, generating new business and providing outstanding customer services.
**Key Responsibilities**:

- Build and maintain strong relationships with new and existing clients, ensuring high customer satisfaction and repeat business
- Qualify opportunities by responding to requests for price quotations, purchase orders, order changes, adjustments in a timely fashion
- Retrieve customer information, stock status information, the status of orders, and make changes on customer orders.
- Follows up on inquiries by checking computer for delivery information. Works closely with shipping in production control regarding deliveries of scheduled shipments.
- Checks with credit department concerning credit status of customer
- Works closely with distributors to source products for customer requests
- Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
- Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued.
- Work closely with Outside Sales Representative to develop new accounts
- Take a pro-active approach in calling customers to solicit new business opportunities

Work with Product Development Manager as required.
**Experience and Education Required**:

- Post-secondary education in Business Administration or Marketing combined with a minimum of 3 years experience in sales, customer service or similar role
- Excellent verbal and written communication skills with the ability to engage and influence potential clients
- Motivated and driven to win with the ability to work independently and as part of a team
- Demonstrated resiliency with the ability to maintain a positive demeanor while working through challenging discussions
- Strong analytical and problem solving skills with a customer first mindset
- Able to build and maintain lasting relationships with customers
- Background in steel or construction sales would be considered an asset

We are actively recruiting for an open role within our organization.
Salit Steel is committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities
Act (AODA) throughout all stages of the recruitment and selection process. Please advise us if you require accommodation throughout this process.

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