Manager Solution Delivery, Direct to Customer
3 days ago
As the Manager - Solution Delivery - Direct to Consumer you will play a pivotal role in delivering to market a variety of initiatives to fuel our Digital Retail D2C (direct to consumer) and Omnichannel Experience strategy. You will partner with multiple teams: Digital, Product Design, Marketing, Dealerships, SAP implementation, as well as other partner teams across the BRP ecosystem to launch memorable experiences and help the organization achieve its transformation and market growth objectives.
You will play a leadership role in shaping our transformation effort by collaborating cross-functionally to build our direct-to-consumer retail practice. You will bring to life meaningful customer journeys by guiding a team of business analysts & product owners through document feature & design requirements for our digital & IT teams and by planning the execution of our direct-to-consumer transformation program.
**YOU’LL HAVE THE OPPORTUNITY TO**:
Provide leadership and guidance to a team of business analysts, consultants, QA analysts, project managers, product owners.
Lead business requirements gathering, process and solution design with internal and external partners including but not limited to customers, product owner, market research firms, business stakeholders and other sources to inform the design of retail D2C solutions.
Be responsible for implementation budgets for all initiatives in D2C portfolio - strategic contributor to the business case by defining the implementation roadmap, resources, suppliers and the associated cost to build the corresponding budget.
Combine roles of solution delivery manager and product owner for core D2C solutions (such as the distributed order management solution, payment solutions, etc.)
Work within a product development team as needed using an agile methodology to help define solution scope, objectives, business functionality, solution integration requirements, performance metrics.
THIS ROLE IS A GOOD FIT IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
A bachelor’s degree in business-commerce, computer science or in any other relevant field.
A minimum of 3 years of experience in a leadership role.
A minimum of 5 years of experience in a retail, digital or enterprise transformation role.
A minimum of 10 years of experience implementing omnichannel solutions (order management, commerce, payment, point-of-sale, warehouse management, logistics, customer service, communication).
Powerful storytelling & presentation design skills, in English and French are a must.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation — You want it, we have it:
**Annual bonus**: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
**Generous paid time away**: winding down is as important as creating the future of recreational products.
**Pension plan**: we want to make sure you’ll enjoy retirement; we’ve got you covered.
**Collective saving opportunities**: being part of BRP allows you to tap into the strength of our saving programs.
**Industry leading healthcare**: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.
**What about some feel good extras**:
**Flexible work schedule**: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you.
**Summer schedule**: time flies at BRP, so we hit pause to enjoy it.
**Holiday season shutdown**: between Christmas and New Year’s, we close our facilities and refill on good times.
**Educational resources**: you love what you do, and we get you resources to stay cutting-edge, so we all win together.
**Discount on BRP products**: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
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