Sales and Customer Representative

4 weeks ago


Montréal, Canada Fairstone Full time

Our team in
_MONTREAL _is seeking our next Hybrid, Sales and Customer Representative

ARE YOU a passionate individual, great communicator with a goal-oriented mind At Fairstone we don’t hire experience only, we hire attitude

If you are willing to learn, we are willing to invest in your future

We offer a broad training program, where you will be supported with professional development and encouraged to further build an exciting career with us

WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:
- Hybrid work model: We require 1 day a week in our Montreal office. (3 days during the first few weeks of training purposes).- Professional Development: Paid coaching Training, paid Elearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore- Employee discounts; Phone plans, gym membership and many retailers such as perkopolis and more- Education Support up to $3000- Competitive base salary, with multiple incentive programs to increase your total compensation.- We offer 3 weeks of vacation plus an additional 6 days to use at your convenience (wellness days).- RESP program up to 6%: 3% company donation, and up to 3% more to match your contribution.- Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)- Shift premiums as follow:
- We offer a 10% shift premium (of regular hourly rate) will be paid for all hours worked outside your 8:30am-5:00pm.-
- An additional 10% shift premium (of regular hourly rate) will be paid for all hours worked on weekendsDepartment flex hours: Our dynamic sales teams support primarily weekends and extend full coverage work hours throughout the week as described below.
- Monday to Friday 9am - 9pm
- Saturday & Sunday 9am - 6pm (Primary work hours)

YOUR ROLE AS A SALES AND CUSTOMER REPRESENTATIVE AT FAIRSTONE

Your role within the Centralized Lending team is vital to Fairstone’s commitment to be best-in-class service for our customers, as our clients are at the center of everything we do. You will support internal and external partners with a variety of services and sell loan products through inbound, outbound calls and digital channels.

REPONSABILITIES-
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion and confidentiality-
- Servicing existing customers by reviewing accounts and available products

Support various corporate strategic initiatives as needed by:
- Adjusting daily work activities to support the requirements of company initiatives- Adapting to meet unique process flows, scheduling, expectations, technology, etc.- Providing feedback to test, learn and refine processes/technology

WE REQUIRE- High school diploma or equivalent, a business or finance related post-secondary education is an asset- No experience in sales or customer service necessary, but experience is an asset- Must have excellent French communication skills in both written and verbal and strong business communication abilities in English.- Must be able to work flexible hours including evenings and weekends- Adapts easily to new technology as required- Maintain a positive supportive attitude and help to maintain a gratifying work atmosphere with strong sense of ethics

Fairstone is committed to creating a healthy work/life balance for its employees and offers many competitive working conditions and benefits. This includes our Hybrid Office Strategy that allows for flexibility to work in-office and remotely

sales

customer service

WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:
Follow us on LinkedIn:

- If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Time Type:
Full time

**Job Type**:
Permanent



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