Document Management Clerk

3 weeks ago

Victoria, Canada Maximus Full time

Company Profile:
Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more effectively and efficiently.

We are constantly assessing new technology, processes and methods of delivering services to the citizens of Canada. With our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

Maximus Canada offers competitive market-based salaries, comprehensive employer-paid benefits and a defined-benefit pension plan or a Group RSP with employer-matching contributions, for eligible employees. Our people also get some great perks too, such as employee appreciation events throughout the year, along with a supportive results-oriented work environment.

**Job Description**:
**Department Overview**

On behalf of the B.C. government, Health Insurance BC (HIBC) administers medical coverage through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. With a staff of ~180 unionized employees and 3 excluded managers, the HIBC Operations department delivers services measured by 20 SLRs and 29 SLOs via four teams:

- Customer Service (PharmaCare Help Desk, Service Desk, Info Support, and Prosthetics and Orthotics)
- Document Operations (Document Management, Document Processing, Admin Review, and Correspondence Liaison Unit)
- Practitioner and Patient Services (Provider Programs, Benefit Services, Billing Support, and In Province and Out of Country Adjudication)
- Operational Support Services (Medical Services and Pharmaceutical Services Support, Production Control, Support Coordinators)

**Role Summary**

**Key Responsibilities**
- Develop a comprehensive understanding of several other operational areas within document management in order to analyze, validate and register incoming documents, identify and resolve related issues.
- Prepare and image incoming documents while meeting quality accuracy, security and speed metrics.
- Print, sort, seal and mail correspondence from outside vendors and departments within the organization.
- Perform general reception duties.
- Demonstrate financial responsibility and accountability when handling resources for the organization including analyzing inventory to determine supply needs and services from pre-approved vendors.
- Work effectively in a team environment.
- Maintain and manage administrative and operational records.
- Understand and comply to Maximus Canada, legislated and client policies.
- Maintain a high level of accuracy and attention to detail while working in a fast paced, production and goal driven environment.
- Practice professional interpersonal skills.
- Ensure essential office equipment are in sound working condition.
- Provide intermittent peer to peer mentorship/training, as required

**Education and Experience**
- Proficiency in basic computer skills and ability to operate standard office equipment
- 1 or more years in a document management role preferred
- Intermediate knowledge of MSP, Fair Pharmacare, and MSP Claims preferred

Understand the Principles of
- Call control and customer situational judgment
- Customer service
- Plain language communication
- Professional, pro-social inter-relations
- Privacy and security of personal information
- Time Management

**Core Competencies**

**Systems Use** (B=basic A=advanced, E=expert)

MS Office Suite**:B** Outlook**:B** MaxImage**:B **ORCS/ARCS Schedule**:B** Reg Desk**:B** CICS/CIPS**:B** Cisco**:B **Rapid**: B **Kofax**: A **Batch Print Applications (BI Publisher, Word Auto Print)**: B **RightFAX**: A**
- ** Develop a comprehensive understanding of other operational areas**
- ** Prepare and image incoming documents while meeting established metrics for speed, quality, accuracy, and security of personal data**
- Deliver and pick-up mail for multiple departments, as well as other government buildings in the downtown area.
- Monitor MSP claims and Pharmacare digital fax lines.
- Open mail and inspect the quality of returned mail to detect and report potential privacy breaches.
- Sort documents into their required categories based on type.
- Prep incoming mail and faxes to ready them for scanning according to specifications.
- Ensure workable quality of scanned documents.
- Register and validate imaged documents by specific identifiers while meeting speed and accuracy criteria.
- ** Print, sort, seal, and mail correspondence from multiple departments within the organization**
- Conduct extensive mail outs of sensitive information throughout Canada.
- Prepare outgoing mail for pick-up and delivery.
- Operate industrial grade inserter and sealer safely.
- Track inventory of al

  • Documentation Clerk

    1 month ago

    Victoria, Canada BC Housing Full time

    POSITION SUMMARY Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. He/She/They performs property portfolio and property...

  • Documentation Clerk

    4 weeks ago

    Victoria, Canada BC Housing Full time

    POSITION SUMMARY Reporting to the assigned supervisor, the Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, processing work orders, and accounts payable invoices. He/She/They performs property portfolio and property...

  • Accounting Clerk

    2 weeks ago

    Victoria, Canada Highbury Asset Management Full time

    Highbury Asset Management provides shared executive management, operations, finance, and administrative services to a portfolio of family owned retail and commercial operations on southern Vancouver Island and Salt Spring Island. In addition to Highbury, we employ 330+ team members across eight retail stores and offer a diverse range of opportunities for...

  • Accounting Clerk

    3 weeks ago

    Victoria, Canada Highbury Asset Management Full time

    Highbury Asset Management provides shared executive management, operations, finance, and administrative services to a portfolio of family owned retail and commercial operations on southern Vancouver Island and Salt Spring Island. In addition to Highbury, we employ 320+ team members across eight retail stores and offer a diverse range of opportunities for...

  • Accounting Clerk

    3 weeks ago

    Victoria, Canada Sonova Full time

    Victoria (BC), CanadaAccounting Clerk **Position Summary**: - Reporting directly to the Finance Manager, the Accounting Clerk (AR/AP) is responsible for the Accounts Receivable (AR) and Accounts Payable (AP) function together with the other Finance team members, while maintaining a shared services mentality to provide support to clinic staff and other...

  • Accounting Clerk

    3 weeks ago

    Victoria, Canada Eupraxia Pharmaceuticals Inc. Full time

    **Accounting Clerk** **About Us**: We are looking for people that like to be part of a fast-paced, growing company that fosters creative spirit and integrated teamwork and are eligible to work within Canada, primarily at the Head Office in Victoria, BC. The Accounting Clerk will report to the Financial Controller, and anyone subsequently deemed appropriate...

  • Purchasing Clerk V, Supply Chain

    2 months ago

    Victoria, Canada PHSA Full time

    **Purchasing Clerk V, Supply Chain** BC Clinical & Support Services Victoria, BC The Supply Chain Purchasing Clerk V assists customers with their daily supply, services and sourcing needs and is responsible for organizing and processing requisitions and disbursements for goods and services by utilizing supply chain procurement systems and computer...

  • Accounting Clerk

    2 weeks ago

    Victoria, British Columbia, Canada Highbury Asset Management Full time

    Highbury Asset Management provides shared executive management, operations, finance, and administrative services to a portfolio of family owned retail and commercial operations on southern Vancouver Island and Salt Spring Island. In addition to Highbury, we employ 330+ team members across eight retail stores and offer a diverse range of opportunities for...

  • Quality Assurance Clerk

    2 weeks ago

    Victoria, British Columbia, Canada Victoria Shipyards Full time

    Quality Assurance Clerk:The Quality Assurance Clerk provides a variety of administrative and technical office systems support functions to the Quality Assurance Department. The Quality Assurance Clerk will report directly to the Manager, Quality Assurance (QA) or delegate and provides single point of contact for projects (as advised by the Manager QA). This...

  • Legislative Clerk

    4 weeks ago

    Victoria, Canada Islands Trust Full time

    **Legislative Clerk**: **Classification**: AO GRID 15 **Ministry**: ISLANDS TRUST, MINISTRY OF MUNICIPAL AFFAIRS **Work Unit**: PLANNING SERVICES **SUPERVISOR** **TITLE**: REGIONAL PLANNING MANAGER **SUPERVISOR** **POSITION** **#**: 36550(SSI) 36532 (GAB) 36529 (VIC) **PROGRAM** Located in Coast Salish territory, the Islands Trust is a special purpose...

  • Receptionist/admin Assistant

    3 weeks ago

    Victoria, Canada Newport Property Management Full time

    **Organization**: Newport Property Management Ltd. **Title**: Reception Clerk / Administrative Assistant (Full Time) **Location**: Victoria, BC - V8R 5G4 (In Person Only) **Hours**: Monday to Friday, 8:30 AM - 2:30 PM **Compensation**: $23.50/hr **Start Date**: Immediate **About Us**: Newport Property Management Ltd. is a reputable and dynamic property...

  • Clerk

    7 days ago

    Victoria, Canada Harris Green Liquor Store Full time

    Overview: We are seeking a motivated Clerk to join our team. As a Clerk, you will play a key role in providing excellent customer service and support in a retail environment. 19+ and Serving it Right is mandatory. **Duties**: - Greet and assist customers in a friendly and professional manner - Process transactions accurately using cash registers - Maintain...

  • Clerk Typist

    2 weeks ago

    Victoria, Canada Capital Regional District Full time

    **Clerk Typist**: **Summary** This position performs skilled and administrative duties relating to the day to day operation of the building inspection office. **Key Duties & Responsibilities** - Profiles administrative and clerical services. - Schedules and prepares daily inspections. - Drafts and types letters and memos. - Schedules and prepares daily...

  • Clerk

    2 weeks ago

    Victoria, Canada City of Victoria Full time

    **Competition #24/86** **Internal/External Posting** **Closing date: April 9, 2024** **Clerk (7 Auxiliary)**: **People and Culture Department** Join the City of Victoria as an Auxiliary Clerk and have the opportunity to explore new positions and embark on a dynamic career path! We're looking for 7 dedicated individuals to join our team, working across...

  • Clerk 9 - Records Clerk

    4 weeks ago

    Victoria, Canada BC Public Service Full time

    Posting Title- Clerk 9 - Records Clerk- Position Classification- Clerk R9- Union- N/A- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $48,729.07 - $54,899.19 annually- Close Date- 9/12/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Government Communication and Public...

  • Deal Processing Clerk

    3 weeks ago

    Victoria, Canada Campus Auto Group Full time

    The Campus Auto Group is attuned to the needs of the local community. We have grown into one of Vancouver Islands largest auto groups, but we operate like a small-town local business. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and towards our...

  • Contracts Clerk

    4 weeks ago

    Victoria, Canada Community Living BC Full time

    **_We are proud to be selected as one of _**_B.C.'s Top Employers_**_ once again!_** **If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!** Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with...

  • Clk 09r

    4 weeks ago

    Victoria, Canada BC Public Service Full time

    Posting Title- CLK 09R - Accounting Services Clerk- Position Classification- Clerk R9- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $45,647.93 - $51,427.75 annually- Close Date- 2/2/2023- Job Type- Regular Full Time- Temporary End Date- 8/18/2023- Ministry/Organization- BC Public Service -> Education and Child Care- Ministry Branch...

  • Clk 15r

    4 weeks ago

    Victoria, Canada BC Public Service Full time

    Posting Title- CLK 15R - Documents Coordinator- Position Classification- Clerk R15- Union- GEU- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $53,673.52 - $60,707.45 annually- Close Date- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Health- Ministry Branch / Division- Pharmaceutical, Laboratory &...

  • Clk 12r

    2 weeks ago

    Victoria, Canada BC Public Service Full time

    Posting Title- CLK 12R - Documents Coordinator- Position Classification- Clerk R12- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $54,387.32 - $61,395.95 annually- Close Date- 5/7/2024- Job Type- Regular Full Time- Temporary End Date- 12/1/2024- Ministry/Organization- BC Public Service -> Health- Ministry Branch...