Customer Service Representative

3 days ago

Vancouver, Canada AccessSMT Full time

We are looking for an energetic and motivated Customer Service / Counter sales representative to join our Vancouver team.

This role is responsible for ensuring that customer requirements are fulfilled in a timely, professional, and courteous manner. This role works with customers to identify their need, recommend products and services, process customer orders, and troubleshoot or answer questions throughout the process. The incumbent aims to be a product expert in order to best serve customers. This role may also assist our warehouse team with some material handling from time to time.

**Essential Duties and Responsibilities**

2. In charge of managing walk-in clientele and front counter work, while creating a positive and welcoming atmosphere

3. Coordinate small projects of up to $100,000, including pricing project work, collecting estimates, tendering jobs, placing orders, amending orders as needed, and liaising with other departments to ensure timely and cost effective fulfilments are made

4. Make recommendations to customers based on their needs, specifications, industry codes, and product design to facilitate their purchase and provide an exceptional product and support service

5. Troubleshoot customer and order issues, resolve discrepancies and obtain solutions to critical roadblocks

6. Complete full competitive intelligence analysis after tender close (win/loose) to understand the competition’s position and project opportunities for improving the organization’s competitiveness and market share

7. Properly track and document work, including inbound support requests, contractor queries, and purchase orders, occasionally assist warehouse team with order receiving or material handling

8. Maintain an up to date understanding of the company’s products and services, the customer’s experience with the products, market needs, and market trends

9. Observe and adhere to all safety policies and identify and report unsafe work practices or conditions

10. Provide an exceptional level of customer service to internal and external stakeholders

11. Must be able to travel 20% (one day per week). Reliable vehicle is required and gas mileage will be provided.

**Education and/or Experience**
- High School Diploma or equivalent
- 1-3 years of Sales Experience
- 1-3 years in Construction or Division 8/10 Experience required

**Practical/Technical Skills**
- Attention to technical details
- Ability to identify customer needs and match them to our products/ services
- Proven ability to manage and prioritize workloads

**Computer Skills**

To perform this job successfully, an individual should have a minimum of an intermediate ability to operate:

- Computer software including Microsoft Office
- ERP systems

**Certificates, Licenses, Registrations**
- DHI Certificate an Asset
- AHI Certificate an Asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)
- Construction: 1 year (preferred)

Work Location: One location

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