Part-time Fanshawe Cares Engagement and Customer

3 weeks ago

London, Canada Fanshawe College Full time

First Section

**Posting Number**
- 41082**Requisition Title**
- Part-time Fanshawe Cares Engagement and Customer Experience Officer**Internal Posting Closing Date**

**External Closing Date**
- 08/16/2023**Open Until Filled**
- Yes**Campus Location**
- London**Department**
- International Student Engagement (INR)**Employment Group**
- Support**Pay Details**
- $20.61 per hour**Hours of Work per Week**
- Up to 24 hours per week - Monday through Friday.**Summary**

**Working at Fanshawe College**-
**Note**: This is a regular part-time Support position (up to 24 hours per week).
- ** **Part-time Support Staff employees, as defined by the part-time Support Staff Collective Agreement, will be given first consideration.International Student Engagement is currently seeking an enthusiastic and reliable person to engage international students via social media platforms through a variety of approaches, and provide support to arriving students. You must feel comfortable in a fast-paced environment, and working in collaboration with a larger team.**Duties and Responsibilities**:

- Log contacts and changes in our shared student recording system accurately
- Develop, post and update social media posts focused on engaging current international students via social media platforms through a variety of approaches
- Monitor and provide metrics associated with Return on Engagement, including maintaining a joint social media calendar
- Compile data and provide strategic changes to process to improve customer service and engagement for current students
- Assist at peak times with transition and settlement activities (intake triage, orientation, tours)
- Respond and support all arrival transition and settlement activities (intake triage, orientation) in-person and virtually
- Engage current international students via social media platforms through a variety of approaches and provide metrics associated with Return on Engagement
- Communicate information and answer questions from incoming and recently arrived international students in an accurate and timely manner (health insurance, fee deadlines, etc.)
- Ensure all incoming students’ arrivals and transition plans are received, and coordinate transportation bookings (when appropriate), verify enrollment status, and inform them of all required steps to ensure a smooth transition upon arrival to Canada
- Compile and maintain a catalog of testimonials, current student success stories, etc., for use in all engagement campaigns

**Qualifications**
- Post-secondary 2-year diploma in Office Administration or related field
- Minimum 2 years’ recent and relevant experience (preferably in an office environment)
- An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Demonstrated ability to manage multiple projects, deadlines
- Microsoft Office skills
- Knowledge and skills to work in Instagram, Facebook, Discord social media platforms
- Able to manage multiple tasks simultaneously
- Flexible schedule
- Demonstrated ability to work independently and with groups with mínimal supervision
- Working knowledge with Google Docs, Outlook, and communication platforms
- Design skills an asset

**General Information**
- While transcripts are not required for the interview, they are mandatory prior to any offer of employment.
- We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.
- Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

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