Regional Operations Manager

3 weeks ago

Montréal, Canada Foodtastic Full time

**About the Company**

Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last four years from less than $50mm to over $750mm.Our current portfolio of 23 brands includes Milestones Grill & Bar, Second Cup Café, Pita Pit, La Belle et La Boeuf, and Rôtisseries Benny.

**Regional Operations Manager - Job Summary**

Reporting to the Director _of Operations_, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to develop, and facilitate the required capabilities to deliver results within their assigned restaurants. The Regional Operations Manager will perform audits and inspections to ensure adherence to brand standards and develops action plans in partnership with the Manager or Franchisees to improve operational performance. The ROM is accountable for key financial and performance measures within his/her region, including sales, performance, guest experience scores, Food Safety and Associate engagement.

**_
*BASED IN MONTREAL, QC*_**

**RESPONSIBILITIES**:

- Deliver a Perfect Guest Experience_
- Establish and build a trusting relationship with Managers or Franchisees by conducting valuable, purpose driven Restaurant visits with operational intensity to improve business
- Conduct Restaurant operations and evaluations based on the frequency as outlined in the annual brand plans. Key areas of focus include measuring the brand standards, a full review of Front of the House, Back of the House, Safety and Security, employee relations and Food Safety.
- Observe, assess and score the Restaurants based on the pre-set brand standard audit.
- Coach employees, Managers and Franchisees in the moment to educate and inspire a change in behavior.
- Communicate and share brand standards and available resources that assist the Managers and Franchisees to remedy the gaps while conducting your audit.
- Identify gaps and opportunities and determine root causes in operating standards and overall Guest satisfaction; share the results with the Managers and Franchisees
- Coach and teach the Managers and Franchisees solutions to identified gaps (hourly training tools, etc.,)
- Flag key issues raised during the audit and resolve in a timely manner, report on trends during team meetings, one on one discussions to ensure root cause is resolved.
- Liaise between Managers and Franchisees and brand leadership team to ensure issues that have been identified that are negatively impacting Guest Experience metrics are
- Prepare for audits by being knowledgeable about the restaurants financial performance, results from previous Restaurant audits, in play action plan progress etc., i.e., metrics, past food safety results. Flag any ongoing actions that have not been addressed.
- Lead all areas of new Restaurant openings and assist in ensuring new restaurants reach their business goals.
- Visit the Restaurants on the frequency required by the segmentation model.
- Development of others - Associate Engagement_
- Coach and develop employees to deliver Guest Experiences and on their individual development plans for corporate locations.
- Coach employees to provide developmental feedback to increase leadership capability within the Restaurants.
- Financial and Profitability_
- Establish clear business goals and financial targets with Manager and Franchisees
- Suggest operational improvements that drive same Restaurant sales or reduce costs for the ROM
- Identify opportunities and best practices to improve profitability of restaurants
- Conduct quarterly business update for region.
- Food/Safety_
- Ensure compliance with employment standards, human rights, health and safety, and WHMIS within the region.
- Ensure effective implementation and compliance of the Food Safety Programs.
- Some of the challenges in this role could include:_
- Geographic - multi units across large territory may require travel.
- Ability to work with a variety of personality types.
- Must be able to identify talent and assist leaders in developing strong leadership skills.
- Building strong and cohesive relationships with Restaurants Support Centre and Field teams.
- Must stay up on all brand standards and changes.
- Must clearly understand menu specifications.
- Must be able to conduct detailed audits routinely throughout the year.
- Gain adoption and sustainability of new systems and tools across Brand.
- Must be able to facilitate workshops/presentations.

**REQUIREMENTS**:

- 3-5 years as ROM is considered a requirement; multi-Unit experience is preferred.
- Bilingual French & English oral and written
- Experience in Operations considered
- Strategic thinking
- Results oriented
- Strong communication skills.
- Effective conflict management skills.
- Effective influencing skills.
- Strong teamwork skills

  • Regional Operations Manager

    1 hour ago

    Montréal, QC, Canada ML6 Search + Talent Advisory Full time

    Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a permanent opportunity with hybrid flexibility and does require some travelling to Ontario. What You’ll Be Doing:• Drive all operational standards through all...

  • Regional Director of Operations

    1 hour ago

    Montréal, QC, Canada ML6 Search + Talent Advisory Full time

    The Opportunity:ML6 is pleased to be partnering with our client who is in need of a Regional Director of Operations for their 4 locations based in Montreal! Our client is within the hospitality industry and has the need for a dynamic manager to assist in the further growth and development of their restaurants and brand in the region. This position is a...

  • Regional Property Manager

    7 days ago

    Montréal, Canada Armco Capital Full time

    **Job description**: Reporting to the Asset Management Director, the Regional Property Manager will be responsible for overseeing the operational and financial performance of a portfolio of properties within a designated region. The incumbent will supervise the Property Managers as well as Third party leasing agents (when needed). **Key...

  • Regional Sales Manager

    1 month ago

    Montréal, Canada Q-Line Trucking Full time

    **The Regional Sales Manager (RSOM) will monitor, analyze, and report on sales metrics and systems that support the growth and development of Q-Line Logistics. On a routine basis the RSOM key responsibility will focus on the sales pipeline tracked in Q-Line’s CRM and other systems that lead managers and National Sales Representatives (NSR’s) to achieve...

  • Regional Controller

    4 weeks ago

    Montréal, Canada CAPREIT Full time

    : ***Title**: Regional Controller **Reports To**: Director, Regional Accounting **Indirect Reporting To**: VP Operations **Position Summary**: The Regional Controller position serves as the primary financial analysis and accounting resource at the regional level working in partnership with the operations team. Primary accountabilities include finalization...

  • Regional Sales Manager

    1 month ago

    Montréal, Canada Q-Line Trucking Full time

    **The Regional Sales Manager (RSOM) will monitor, analyze, and report on sales metrics and systems that support the growth and development of Q-Line Logistics. On a routine basis the RSOM key responsibility will focus on the sales pipeline tracked in Q-Line’s CRM and other systems that lead managers and National Sales Representatives (NSR’s) to achieve...

  • Regional Sales Manager

    4 weeks ago

    Montréal, Canada Vortex Aquatic Structures International Full time

    Through coaching and education, the Regional Sales Manager supports a team of sales executives in developing the market and increasing sustainable and profitable product sales year over year in their region. **Responsibilities**: - Creates and implements a sales plan for aggressively growing revenue in region. - Trains and coaches Sales Executives in their...

  • Manager, Clinical Operations

    4 weeks ago

    Montréal, Canada ICON plc Full time

    ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. **What you will be doing**: As a Clinical Operations Manager at ICON, you’ll work ensure...

  • Vice-president and Regional Sales Manager

    4 weeks ago

    Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** The Vice-President and Regional Sales Manager is a key leadership role for RBC Wealth Management Financial Services Inc. (RBC WMFS) in maximizing performance across all key business performance measures (market contribution, volume growth, operational efficiency, and employee engagement), and is responsible for...

  • Regional Sales Manager

    20 hours ago

    Montréal, QC, Canada NETZSCH Premier Technologies, LLC Full time

    NETZSCH Premier Technologies is a leading manufacturer of milling, mixing, dispersing, and classifying equipment. Located in Exton, PA, NETZSCH Premier Technologies is the North American subsidiary of the globally operated group of NETZSCH companies. With an extensive list of machines used in a variety of innovative industries, NETZSCH is renowned as the...

  • Regional Business Manager

    1 month ago

    Montréal, Canada Fresenius Kabi Canada Full time

    *** - Reporting to the Head of Commercial - Biopharma Canada, the (RBM) Regional Business Manager, Biopharma provides inspirational leadership and direction to the Biopharma Sales Representatives within the region to successfully achieve performance objectives. - The RBM will cover the regions of Quebec, Alberta and British Columbia. - This role requires...

  • Regional Manager

    1 month ago

    Montréal, Canada J+A Cleaning Solutions Ltd . Full time

    **Job Summary**:As a member of the J+A management team, you will be responsible for a designated region of job sites contracted to J+A for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on health and safety & striving to exceed client expectations. **Key...

  • Paralegal, Regional

    1 month ago

    Montréal, Canada CAPREIT Full time

    : **Paralegal, Regional** **Position Description** **Title**: Paralegal, Regional **Reports To**: Director/Senior Director/Managing Director, Operations/ Senior Manager Regional Collection **Position Summary**:Our in-house licensed Paralegal, Regional coordinate legal services and manage current delinquent accounts by pursuing those tenants through the...

  • Regional Coordinator

    1 month ago

    Montréal, Canada Modern Cleaning Concept Full time

    **Who are we ?** Modern Cleaning Concept provides best-in-class cleaning services to multisite retail clients by building tailored cleaning programs and executing them through a pan-Canadian network of hand-picked franchisees. Modern’s network of 500+ franchisees operates at 2,500+ locations, including many of Canada’s largest retailers. Due to our...

  • Regional Information Security Officer

    1 month ago

    Montréal, Canada WSP Full time

    **WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments. We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation...

  • Operations Manager

    1 month ago

    Montréal, Canada CAFU Full time

    **Responsibilities** - Manage successfully the set up and market implementation in the local market. - Oversee daily activities of all departments across the local business. - Ensure compliance to all CAFU policies and local regulations and requirements to ensure safe & regulate operations in country. - Responsible to manage all risks and opportunities. - In...

  • Regional Sales Manager

    20 hours ago

    Montréal, QC, Canada Summit Search Group Full time

    Regional Sales Manager Montreal, QuebecAre you motivated by coaching a team of high performing professionals working in exciting therapeutic areas? On behalf of our client in the pharmaceutical industry, we are looking for an experienced Regional Sales Manager based in Montreal. The Regional Sales Manager will lead efforts to achieve sales objectives through...

  • Manager, Quality Operations

    1 month ago

    Montréal, Canada Sandoz Full time

    #1! This is the position Sandoz Canada will achieve in the Bio-Generic market by 2025. At Sandoz, our purpose is to pioneer access for patients. Our business ambition is to be the world’s leading and most valued generics company. - In this role, you will be responsible to lead all operational aspects of the business to ensure compliance within a complex...

  • Manager, Quality Operations

    4 weeks ago

    Montréal, Canada Novartis Argentina Full time

    Job ID- 368722BR- Mar 24, 2023- Canada**Job Description**: - #1! This is the position Sandoz Canada will achieve in the Bio-Generic market by 2025. At Sandoz, our purpose is to pioneer access for patients. Our business ambition is to be the world’s leading and most valued generics company. - In this role, you will be responsible to lead all operational...

  • Regional Sales Manager, Dedicated Sales Forces

    1 month ago

    Montréal, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. we believe we don’t just deliver car and heavy vehicle parts all...