Design Sales Professional

1 week ago

Toronto, Canada Umbra Full time

**About this role**:
Looking to join a concept store to provide exceptional service to customers?

**Join Us - We’re Umbra: Inspired by design, driven to perform**

**Here’s what makes you successful at Umbra**
- **Entrepreneurial Spirit**:With a “no job is too small” mentality, you roll up your sleeves, boldly jump in and get it done You have a passion for design and feel at home in a private, non-corporate work environment.
- **Can-Do Attitude**:You’re resilient with a positive attitude and strong work ethic. You respond to changing priorities with urgency, and work effectively under pressure to deliver on customer expectations.
- **Curiosity**:You thrive in a fast-paced environment, ask questions and seek out answers. You challenge the status quo, embrace change and constantly look for ways to be faster, better.
- **Street Smarts**:You’re a practical problem-solver who takes calculated risks. You use common sense and available evidence to create workable solutions and meet deadlines.
- **Team Player Mentality**:As a collaborative team player, you build effective working relationships across all levels of our global organization. Your humility and optimism inspire others and drive team success.

**What you’ll do to be successful**
- **Sales**:You will be passionate about the selling process, drive sales and show customers products that fit their needs. You will assist with achieving targeted sales results. You will be the authority on Umbra products, sharing the story behind the brand and each design.
- **Customer Service**:You will promote company vision and core values through providing exemplary customer care. You will act as a Brand Ambassador by being positive, friendly, honest, respectful and professional. You will deliver excellent customer service to positively impact brand loyalty, purchase and repeat visits.
- **Store Operations**:You will participate in receiving and merchandising (this includes lifting heavy boxes). You will follow up with customers regarding orders upon arrival and check the hold room. You will maintain a neat, organized and on-brand environment by cleaning store interior, washrooms, windows and patio.

**What you’ll bring to be successful **
- **Relationship Building**:You encourage collaboration and are a team player who can develop and maintain effective relationships with co-workers and customers alike.
- **Communication**:You are proficient at active listening. You are comfortable presenting information and are able to respond to questions.
- **Suggested Education**:Post-secondary degree and/or diploma in retail, graphic and industrial design would be an asset.
- **Preferred Experience**:1+ years of retail or customer service experience. Proven sales ability in a retail environment (housewares and quality giftware) and an interest or background in fashion. High energy and an outgoing personality with a strong customer service and sales focus are critical.

**We’re UmbraA leading global design company**

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 35 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

**Job Types**: Full-time, Part-time

Flexible Language Requirement:

- English not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 2 years (required)

Work Location: In person

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