Licensing Advisor, Clerk Iii

5 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:49729**

Join an enthusiastic team in a fast paced environment to support citizens of Edmonton through direct public contact at the counter, on the telephone and in written correspondence.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Act as a first point of contact for the Edmonton Service Center working on the Review Desk, transferring customers to the appropriate queue
- Retrieve/research information, access data material, process documentation and maintain records by accessing and entering data in POSSE
- Explain policies, bylaws and Provincial Acts to the public in a clear and concise manner
- Educate customers on services; provide print materials to assist customers with understanding requirements and ensure they have the necessary documentation to fulfill their requests in a timely manner
- Determine inspections required to complete a Business Licence by clarifying the type of inspection required and relaying it to the customer
- Respond to customer inquiries/requests and partner effectively with co-workers and technical advisors to ensure accurate, timely responses
- Process CRM tickets as initiated by 311 to follow-up and respond to customer/public inquiries services related to Business Licences and Vehicle for Hire
- Follow-up/respond to escalated calls from customers/public for information/customer services related Business Licences and Vehicle for Hire ie. communicate the requirements and provisions set out in the various bylaws administered to the public and other departments
- Clarify and assess customer requirements
- Demonstrate excellent customer service in responding to inquiries and information requests
Independently provide accurate, thorough and timely information regarding the Municipal Government Act, FOIP, City of Edmonton policies and procedures, municipal bylaws and best practices
- Sign off Security Clearances for both Vehicle for Hire jobs and Personal Licences
- Process all types of Business Licences and Vehicle for Hire licences. cheques and Licences and Notices that have been returned in the mail
- Process and Issue Business Licences and Vehicle for Hire Licences
- Perform other related duties as required

**Qualifications**:

- A Customer Service certificate would be considered an asset
- 3 years of progressively responsible customer service experience including 2 years of direct public contact explaining a broad range of policy and legislation
- Experience dealing with customers in stressful and/or difficult situations is required
- Knowledge of planning terminology, practices, procedures and standards, and work methods applied within a multi functional environment
- Knowledge and understanding of legislation and bylaws governing the business activities including but not restricted to the Municipal
- Government Act, Zoning Bylaw, Alberta Building Code, Building Safety Codes Act, Building Permit Bylaw, Business Licensing and Vehicle for Hire Bylaws
- Ability to work in a municipal government setting as well as understanding the corporate structure and interdepartmental relationships
- Excellent attention to detail, time management, teamwork, decision making, and organizational skills required
- Exceptionally strong communication (written and verbal), customer service, interpersonal and decision making skills and the ability to establish and maintain effective working relationships in a multidisciplinary team environment
- Excellent organization and time management skills required, including ability to be flexible while prioritizing and scheduling work in a fast-paced environment
- Hire is dependent upon a Police Information Check satisfactory to the City of Edmonton
- Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants may be tested

**_ 1 temporary full-time position for up to 18 months_**

**Hours of Work**: 33.75 hours per week, 8:00 am - 5:00 pm
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

**Salary**: $27.810 - $34.871(Hourly)

**Talent Acquisition Consultant**: RD/JF

**Classification Title**: Clerk III

**Posting

  • Clerk Iii

    2 months ago

    Edmonton, Canada Covenant Health Alberta Full time

    The Clerk III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Clerk III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective...

  • Clerk Iii

    2 months ago

    Edmonton, Canada Covenant Health Alberta Full time

    The Clerk III provides a wide range of clerical support, with varying duties depending on the specified program/department. The Clerk III performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective...

  • Administrative Support Iii

    1 month ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. - **Recovery Alberta**:N - ** Classification**:Administrative Support III - ** Union**:AUPE GSS - ** Unit and...

  • Administrative Support Iii

    1 month ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. - **Recovery Alberta**:N - ** Classification**:Administrative Support III - ** Union**:AUPE GSS - ** Unit and...

  • Administrative Support Iii

    1 month ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Reporting to the Manager of the Ambulatory Care Clinics of the Northeast Community Health Centre, the Administrative Support III is responsible for maintaining efficient patient flow during clinic hours of the Ambulatory Care Clinics. The Administrative Support III will be responsible for organizing tasks such as scheduling patient...

  • Administrative Support III Specialist

    9 hours ago

    Edmonton, Alberta, Canada Alberta Health Services Full time

    Job SummaryWe are seeking a highly skilled Administrative Support III Specialist to join our team at Alberta Health Services. The successful candidate will be responsible for providing administrative support to patients, families, and healthcare teams.About the RoleThe Administrative Support III Specialist will work under the supervision of the Supervisor,...

  • Administrative Support Iii

    2 weeks ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. - **Recovery Alberta**:N - ** Classification**:Administrative Support III - ** Union**:AUPE GSS - ** Unit and...

  • Administrative Support Iii

    1 month ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. - **Classification**:Administrative Support III - ** Union**:AUPE GSS - ** Unit and Program**:Registration - ** Primary...

  • Administrative Support Iii

    1 month ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program. - **Classification**:Administrative Support III - ** Union**:AUPE GSS - ** Unit and Program**:University of Alberta Hospital...

  • Administrative Support Iii

    1 month ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The clerical support/unit clerk reports to and works under the general supervision and direction of the Assistant Manager, Allied Health. The incumbent will provide direct clerical support in the Royal Alexandra Hospital Rehabilitation Services Department to a large, frontline multidisciplinary team. The incumbent works directly with both...

  • Clerk Iii

    2 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:50638** The Edmonton Police Service requires one (1) positive individual committed to providing exemplary customer service to assume the position of Jr. Routine Disclosure Analyst within the Information and Privacy Unit Responsibilities of this position include: - Working knowledge of the Freedom of Information and Protection of Privacy Act...

  • Addictions Counselor Iii

    2 weeks ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an Addiction Counsellor III, you will provide quality, client focused, recovery based and culturally appropriate assessment, treatment, case management, crisis intervention, education and referral services for clients and their families; as well as community stabilization services. You will develop and implement treatment...

  • Administrative Support III

    2 weeks ago

    Edmonton, Alberta, P5J, Edmonton region, Canada Alberta Health Services Full time

    At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial...

  • Maintenance Worker Iii

    2 months ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: The Maintenance Worker III is responsible for heating plant operations and must possess a 5th Class PE Certificate or higher. The MW III is required to be on-call, as well as work weekends. The incumbent is also responsible for small projects in general maintenance and renovation work. Thorough knowledge of building systems and operation...

  • Corrosion Engineer III

    4 weeks ago

    Edmonton, Alberta, Canada https:www.energyjobline.comsitemap Full time

    Job Title: Corrosion Engineer IIICorrpro Canada is seeking a highly skilled Corrosion Engineer III to join our team. As a Corrosion Engineer III, you will be responsible for planning and performing complex engineering duties for oil and gas, utilities, and public works projects.Key Responsibilities:Plan and perform engineering duties for oil and gas,...

  • Corrosion Engineer III

    4 weeks ago

    Edmonton, Alberta, Canada https:www.energyjobline.comsitemap Full time

    Job Title: Corrosion Engineer IIICorrpro Canada is seeking a highly skilled Corrosion Engineer III to join our team. As a Corrosion Engineer III, you will be responsible for planning and performing complex engineering duties for oil and gas, utilities, and public works projects.Key Responsibilities:Plan and perform engineering duties for oil and gas,...

  • Addictions Counselor Iii

    1 month ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As an Addiction Counsellor III, you will provide quality, client focused, recovery based and culturally appropriate assessment, treatment, case management, crisis intervention, education and referral services for clients and their families; as well as community stabilization services. You will develop and implement treatment...

  • Social Worker Iii

    2 weeks ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Description: As a Social Worker III, you will perform either advanced level assessment and treatment or act as a clinical lead. You will work with or within teams to provide health care services for patients with complex and multidimensional medical, psychosocial, environmental and instrumental needs. You will provide advanced clinical...

  • Word/data Processing Clerk Iii

    2 months ago

    Edmonton, Canada City of Edmonton Full time

    **Job Number**:50682** **_ **This posting is for one (1) full-time temporary position ending on or before April 6, 2025**_** - Collect, review, and collate police occurrence reports in addition to other information and intelligence documents. - Collect, collate, interpret, draft, track and distribute documents including target sheets, bulletins, and...

  • Maintenance Worker Iii

    2 weeks ago

    Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: As a Maintenance Worker III, you may perform a variety of skilled maintenance and repair work on patient and hospital equipment and complex mechanical systems to ensure safety and efficient operation of the building systems and equipment. You may utilize your maintenance skills and experience in the performance of preventative and demand...