Contact Center Agent

7 months ago

Montréal, Canada iSaute Full time

Must live in Montreal region; Training done in-person.
- Must be fluent in French and English.

iSaute® is an indoor adventure park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more - all under one roof.

**Skills and Experience**:

- Fluently bilingual in French and English - oral/written/comprehension
- Outgoing
- Excellent listener
- Customer service experience - call centre experience is an asset
- Positive attitude and professional work ethic
- Ability to work within a team - proactive and dependable
- Computer skills (using search databases, typing, etc.)

**Responsibilities and Duties**:

- Outbound calling to businesses.
- Assist other team members with transactions when necessary.

**Job Types**: Part-time / full-time (permanent)

Schedule:

- Work hours are between Monday and Sunday from 9 AM to 6 PM (schedule is flexible)
---------
- Remote, with some in-person training at local Park.

iSaute® est: Un parc intérieur d’aventure pour tous les âges avec des trampolines, des parcours « ninja », du ballon-chasseur, des murs d’escalade, des labyrinthes laser, des jeux de réalité virtuelle, et bien plus - le tout sous un seul et même toit.

Candidat idéal : Une personne enthousiaste et authentique qui peut démontrer et maintenir des niveaux élevés de satisfaction de la clientèle à tout moment. Une personne vigilante et soucieuse du détail qui possède d'excellentes compétences en communication et en relations interpersonnelles.

Compétences et expérience:

- Parfaitement bilingue français et anglais - oral/écrit/compréhension
- Extraverti
- Excellentes compétences en communication dans les deux langues (par téléphone et/ou courriel)
- Excellente écoute
- Expérience en service à la clientèle - l'expérience en centre d'appels est un atout
- Attitude positive et éthique de travail professionnelle
- Capacité à travailler au sein d'une équipe - proactif et fiable
- Compétences informatiques (utilisation de bases de données de recherche, dactylographie, etc.)

Responsabilités et tâches:

- Entrer en contact avec des entreprises externes
- Répondre aux appels et aux courriels par rapport à nos programmes, promotions et anniversaires, procéder aux réservations et aux divers services
- Assister les autres membres de l’équipe avec des transactions si nécessaire

Type d’emploi: temps-partiel (permanent)

Rémunération additionnelle: Commission avec le programme d’appels sortants aux entreprises

Horaire:

- Les heures de travail se situent du lundi au dimanche, de 9h à 1800h (horaire flexible)
- Possibilité de travail à distance

Part-time / full-time'
'
Work Remotely
- Yes

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-35 per week

Pay: From $17.00 per hour

Schedule:

- Day shift
- Holidays
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Contact (Call) Center: 1 year (preferred)

Work Location: In person

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