Desktop Support Technician

2 weeks ago


Markham, Canada Finastra USA Corporation Full time

**Responsibilities**:
**About the role**:
**What you'll do**:

- Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current Finastra procedures
- Provide support to all authorized users who access Finastra provided services, Help Desk device and software from any location, troubleshoot remotely using Finastra tools and break-fix services as applicable
- Provide status and updates on lncidents/ Problems at Finastra's request and according to severity guidelines.
- Coordinate Help Desk Service related activities with Finastra's Level 2 and Level 3 support teams, and communicate with the authorized Users as necessary.
- Status communications on ticket progress with the end user/requestor to be done and documented n each ticket.
- Provide support for all video/audio conference end-points at all Finastra locations. (included vendor maintenance coordination and end user operational support)
- All activities in relation with White Glove Services (i.e. open new tickets, follow tickets, ensure the correct tickets closing, etc.) on behalf of the White Glove authorized user is performed by desk side personnel / or remote Help Desk support
- Perform asset tracking, inventory management and monthly reporting (asset details, location)

**What you'll need**:

- Post secondary education or equivalent
- Strong Knowledge of PC, Mac, Windows 10, iOS, SCCM, JAMF and OS X
- Previous experience supporting a call center infrastructure is an asset
- Strong customer service, interpersonal and and communication
- Strong multitasking skills
- Must be available to work onsite Monday - Friday

LI-MG1



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