IT Support Technician

3 weeks ago


Markham, Canada CES Transformers Full time

**Job Summary**
The IT Service Desk Technician's role is to ensure proper equipment and software operation such that end users can accomplish their daily business tasks. This role is ideal for a motivated individual with foundational technical skills who enjoys solving problems and providing excellent support to end users.

**Responsibilities**
- Provide first-level support for hardware, software, and account access issues for on-site and remote employees.
- Deploy and manage endpoint devices using Microsoft lntune under guidance.
- Identify and learn appropriate software and hardware items used and supported by the organization.
- Clearly document all pertinent end-user identification information, problem details, troubleshooting steps and final resolution.
- Access software updates, drivers, knowledge bases, and frequently asked question resources to aid in problem resolution.

**What you bring to the team**
- Associate degree in Information Technology or equivalent experience (bachelor's degree is a plus).
- Experience with desktop and server operating systems, including but not limited to Microsoft Windows 10, Server 2016, 2019, Android, iOS, iPad OS and MacOS.
- Comfortable handling IT equipment and lifting up to 20 lbs.
- Multi-task and manage a variety of diverse (and sometimes conflicting) requests, priorities and activities
- Superior command of written English with a demonstrated ability to produce quality documentation.
- Ability to conduct research into a wide range of computing/technical issues as required.

**Qualification**
- 2 to 4 years of previous experience in a similar role first-level systems support in a corporate environment.
- CompTIA A+ and ITIL Foundation certification preferred.
- Tracking, restocking and reporting for IT Asset Management and Inventory.
- Experience with network admin, including firewalls, VPNs, and switches

**Job Types**: Full-time, Permanent

Pay: $24.00-$25.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person


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