Manager, Retired Member Services

5 months ago

Toronto, Canada Healthcare of Ontario Pension Plan (HOOPP) Full time

Why you’ll love working here:
- high-performance, people-focused culture- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth- membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security- competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)- optional post-retirement health and dental benefits subsidized at 50%- yoga classes, meditation workshops, nutritional consultations, and wellness seminars- access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary

The Healthcare of Ontario Pension Plan (HOOPP) is a defined benefit (BD) pension plan that provides a secure retirement income to more than 400,000 members in Ontario’s healthcare sector. More than 660 employers across the province offer HOOPP to their employees. The Plan Operations Division is responsible for providing service to members to deliver on HOOPP’s pension promise. HOOPP has recently upgraded its pension administration solution and changed its service model to a high-touch, consultative approach to help members throughout the journey from active employment to retirement.

Reporting directly to the Director, Member Services, the Manager, Retired Member Services is responsible for managing a front-line service team that services members retiring from HOOPP as well as their survivor benefits. The role manages the implementation of service initiatives that support the delivery of excellent client service with a focus on providing education and guidance to HOOPP members.

What you will do:

- Manage a team to deliver exceptional service to HOOPP members through development and coaching.- Meet regularly with direct reports to discuss personal development, communicate changes / updates, and obtain feedback-
- Commit to the personal development of direct reports through:- Performance reviews-
- Ongoing feedback and quickly addressing performance issues-
- Individual development plans: recognize and recommend appropriate training opportunities and assignments to ensure staff gain needed skills-
- Ensure the team is using the available member interaction opportunities to educate and inform the member and that the interactions are aligned with the Service Interaction Cycle.-
- Monitor the effectiveness and productivity of the team and provide feedback; implement corrective action as required- Manage and provide direction to ensure work is completed in a timely manner- Support the Director, Member Services in setting individual and team performance goals in line with broader divisional and corporate objectives; identify and communicate actions and timelines needed to reach objectives- Ensure that all areas of accountabilities are documented and well understood by team members- Proactively manage interactions with members and other stakeholders to eliminate potential problems; be available for escalations from members and escalate to the Director, Member Services as appropriate.

Support building a best-in-class team through leading the day-to-day onboarding of new team members and provide continuous learning support- Responsible for the onboarding and integrating of new resources to the Retired Member Services team- Review calls and call review feedback to identify gaps in learning and provide appropriate direction either through training or performance management and coaching.- Responsible for providing continuous knowledge support to the team, including identifying training/knowledge gaps across the team or per individual, provide support in the introduction of new products or plan knowledge.

Monitor to ensure adherence to the established service level agreements (SLAs); develop action plans to remedy issues.-
- Ensure member interactions (e.g. phone calls, secure messages etc.) and cases are actioned within established service and regulatory targets.- Ensure adequate staffing is in place throughout the day to meet established targets- Make recommendations to the Director, Member Services when forecasting upcoming staffing challenges- Manage requests for non-standard exceptions balancing sustainability and cost effectiveness against desire to provide flexible services to meet cli

  • Managing Consultant, Group Retirement Services

    5 months ago

    Toronto, Canada People Corporation Full time

    People Corporation is growing and we are looking for an individual to join our Group Retirement Solutions team as a **Managing Consultant** based in the Greater Toronto Area. We are adding a Managing Consultant to our growing Group Retirement Solutions team to continue to drive our rapid growth and provide exceptional support to our clients. You will...

  • Retirement Advisor

    5 months ago

    Toronto, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Manager, Deferred Member Services

    5 months ago

    Toronto, Canada Healthcare of Ontario Pension Plan (HOOPP) Full time

    Why you’ll love working here: - high-performance, people-focused culture- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves- learning and development initiatives, including workshops, Speaker Series events and access...

  • Manager, Member Services

    6 days ago

    Toronto, Canada CAAT Pension Plan Full time

    Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day. The Manager, Member Services is integral to the success of the Manager, Member Services team, and to CAAT’s guiding mission and growth strategy. Reporting to the Director,...

  • Benefits and Retirement Program Manager

    3 weeks ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Position Summary:The Benefits and Retirement Specialist is responsible for the day-to-day management, support, and services relating to Benefits and Retirement programs at Great Canadian Entertainment. This role provides guidance and advice to team members and management at all levels, leads the research, auditing, design, development, implementation, and...

  • Specialist, Benefits

    3 months ago

    Toronto, Canada Great Canadian Entertainment Full time

    Position Summary:   Reporting to the Manager, Benefits, Wellness & Retirement, the Benefits & Retirement Specialist is responsible for the day-to-day management, support and services relating to, Benefits and Retirement programs. The Benefits & Retirement Specialist will provide guidance and advice to team members and management at all levels across...

  • Managing Consultant, Group Retirement Solutions

    4 months ago

    Toronto, Canada People Corporation Full time

    Job Description People Corporation is growing and we are looking for an individual to join our Group Retirement Solutions team as a Managing Consultant. We are adding a Managing Consultant to our growing Group Retirement Solutions team to continue to drive our rapid growth and provide exceptional support to our clients. You will support business...

  • Benefits and Retirement Specialist

    1 month ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Summary:The Benefits and Retirement Specialist will be responsible for the day-to-day management, support, and services relating to benefits and retirement programs. This role will provide guidance and advice to team members and management at all levels across the business, including payroll and human resources departments.Key Responsibilities:Manage...

  • Benefits and Retirement Specialist

    1 month ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Summary:The Benefits and Retirement Specialist will be responsible for the day-to-day management, support, and services relating to benefits and retirement programs. This role will provide guidance and advice to team members and management at all levels across the business, including payroll and human resources departments.Key Responsibilities:Manage...

  • Investment & Retirement Consultant

    5 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a **Investment & Retirement Consultant.** Reporting to the Associate Manager, Investment & Retirement Solutions, the Investment and Retirement Consultant serves our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life. If...

  • Benefits and Retirement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Summary:The Benefits and Retirement Specialist will be responsible for the day-to-day management, support, and services relating to benefits and retirement programs. This role will provide guidance and advice to team members and management at all levels across the business, including payroll and human resources departments.Key Responsibilities:Manage...

  • Benefits and Retirement Specialist

    4 weeks ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Summary:The Benefits and Retirement Specialist will be responsible for the day-to-day management, support, and services relating to benefits and retirement programs. This role will provide guidance and advice to team members and management at all levels across the business, including payroll and human resources departments.Key Responsibilities:Manage...

  • Investment & Retirement Consultant

    5 months ago

    Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: Reporting to the Associate Manager, Investment & Retirement Solutions, the Investment and Retirement Consultant serves our Group Customer plan members who are approaching retirement or have left their employer, with the objective of retaining their assets at Canada Life. If you are a highly effective listener and communicator, have a...

  • Managing Director, Retirement

    1 month ago

    Toronto, Ontario, Canada CPP Investments Full time

    Job DescriptionCPP Investments is seeking a highly motivated and strategic leader to fill the role of Managing Director, Retirement & Benefits (MDRB). This individual will be responsible for developing, implementing, and managing retirement and benefits programs that promote employee well-being, align with our global strategies, and meet local...

  • Managing Director, Retirement

    1 month ago

    Toronto, Ontario, Canada CPP Investments Full time

    Job DescriptionCPP Investments is seeking a highly motivated and strategic leader to fill the role of Managing Director, Retirement & Benefits (MDRB). This individual will be responsible for developing, implementing, and managing retirement and benefits programs that promote employee well-being, align with our global strategies, and meet local...

  • Managing Consultant, Group Retirement Solutions

    4 weeks ago

    Old Toronto, Canada https:www.pcrecruiter.netsitemap.xml Full time

    People Corporation is growing and we are looking for an individual to join our Group Retirement Solutions team as a Managing Consultant. We are adding a Managing Consultant to our growing Group Retirement Solutions team to continue to drive our rapid growth and provide exceptional support to our clients. You will support business growth and client retention...

  • Sales Manager

    3 weeks ago

    Old Toronto, Ontario, Canada MFS Investment Management Full time

    Job Title: Relationship Director - Institutional Retirement GroupMFS Investment Management is seeking a Relationship Director to join our Institutional Retirement Group. As a key member of our team, you will be responsible for building and maintaining relationships with our group retirement clients, intermediaries, and other stakeholders.Key...

  • Senior Member Service Representative

    4 weeks ago

    Toronto, Ontario, Canada DUCA Financial Services Credit Union Ltd. Full time

    Senior Member Service RepresentativeDUCA Financial Services Credit Union Ltd. is seeking a highly skilled and experienced Senior Member Service Representative to join our team at the Etobicoke Branch. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, promoting our products and services, and...

  • Benefits and Retirement Specialist

    1 month ago

    Toronto, Ontario, Canada Great Canadian Entertainment Full time

    Job Title: Benefits and Retirement SpecialistAt Great Canadian Entertainment, we are seeking a highly skilled Benefits and Retirement Specialist to join our team. As a key member of our Total Rewards team, you will be responsible for the day-to-day management, support, and services relating to our Benefits and Retirement programs.Key Responsibilities:Manage...

  • Managing Director, Retirement

    5 months ago

    Toronto, Canada CPP Investments Full time

    Company Description Make an impact at a global and dynamic investment organization When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management...