Service Support Associate, Group Retirement Services

6 months ago

Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
As a member of our National Implementation Team, you will provide administrative support to the group retirement client services team. The Service Support Associate is organized, detail-orientated and experienced with Microsoft’s programs. This role provides critical support to our service team and helps to deliver a high-level client experience.

**Accountabilities**
- Creation of client and advisor reports
- Prepare amendment documents for submission to head office partners
- Use internal systems to create and order client material
- General administrative tasks using Word, Excel and PowerPoint
- Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team
- Performing general office duties and other
- Provide back-up support to other positions on the team as required

**Qualifications and Competencies**:

- Highly adaptable, driven to be your best, and proven initiative
- Excellent Word, Excel, PowerPoint and Outlook skills
- High attention to detail
- Strong organizational and time management skills with the ability to handle multiple tasks and work deadlines
- Strong oral and written communication skills
- Good problem-solving skills
- Ability to work independently as well as in a team environment
- Knowledge of the group retirement industry would be an asset

We offer a challenging, team-oriented work environment, competitive income and benefits, and opportunities for professional and personal development and growth.

**_
Given the size and scope of our organization, we have the flexibility for this position to be located in any indicated GC (Group Customer) field office location._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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