Dispatcher/customer Service
2 months ago
**HVAC DISPATCHER / ADMINISTRATOR**
A HVAC Dispatcher is the central nervous system of the company, ensuring operations run smoothly and efficiently. This role requires excellent organizational skills, customer service and a talent for multitasking and communication. You need to keep the technicians organized and the customers satisfied and connect the field technicians with customers. When customers raise a request or issue, the dispatcher takes the initial call. They gather necessary information, such as the nature of the problem, customer’s location, and preferred service times. The dispatcher assesses the skills and availability of technicians to find the most suitable match for the job. They notify the selected technician, providing all necessary job details, including customer’s information, the nature of the issue, and the location. This process ensures that the technician arrives at the job site prepared and informed.
As the primary point of contact, their objective is to ensure a smooth and efficient service experience, tracking the job to completion, billing and payment follow up.
**Primary Responsibilities & Needed Skills**
ORGANIZED - you need to be able to coordinate schedules for service technicians to ensure that each technician’s day is planned efficiently, with service calls scheduled in a logical, time-effective manner.
COMMUNICATION SKILLS (must be proficient in English) - you must be comfortable with taking phone calls having effective and professional communication with the customers, technicians and owners. To be able relay information between clients and technicians, provide updates on appointment times, delays, or changes. Also to assist in resolving complaints or issues the clients might have, acting as the company’s frontline of customer service.
PROBLEM SOLVING SKILLS - you must be able to handle emergencies and make quick decisions under pressure. For instance, you might need to prioritize service calls based on urgency or reroute technicians in response to unexpected changes.
CUSTOMER SERVICE - you need to have professionalism, patience, and understanding significantly contribute to customer satisfaction. The ability to assess the urgency of a situation, prioritize tasks, and dispatch the right technician for the job will be essential to this job.
- $20-$25 hour depending on experience and knowledge
- slightly flexible in start time and length of day/hours
Pay: $20.00-$25.00 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- No weekends
**Language**:
- English (required)
Work Location: In person
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