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Cec Sales Supervisor
6 days ago
Are you a high-energy people person who is passionate about delivering top-notch customer service? Are you a natural leader who thrives at bringing out the best in others? If so, this may be the perfect opportunity for _you_
We are Weins Auto Group, an automotive group who takes great pride in the successful operation of our 13 dealerships and the representation of our 9 automotive brands.
We are currently seeking an enthusiastic and experienced **CEC Sales Supervisor** to help lead our successful Business Development/Customer Experience Centre Department.
**Responsibilities**:
- Coaching and motivating a team of associates to improve customer loyalty and satisfaction
- Improving processes to maintain the highest level of customer satisfaction and accuracy
- Developing Customer Service Associates, specifically around call management, quality, and behavioural growth
- Ensure that all booked appointment leads are assigned an Internet Sales Specialist (ISS) along with all customer and deal information.
- Ensure that all contacts and/or potential sales customers of the dealership are handled in a positive manner and in accordance with established procedures and guidelines.
- Liaising with various departments to ensure customer service requirements are met and best practices are implemented
- Other duties, projects, etc. as requested by management.
**Qualifications**:
- Completion of Post-secondary degree/diploma
- Current registration as a salesperson under the Ontario Motor Vehicle Institute Council (OMVIC)
- Minimum of 2 years management/coaching experience in a Call Center environment
- Excellent verbal/written communication and interpersonal skills
- Strong team player with demonstrated leadership and coaching skills and the ability to develop others
- Strong customer service and sales focus
**We Offer**:
- Competitive pay plan and comprehensive benefits plan (with options to suit your needs)
- Employee benefits (i.e., Group RRSP Plans, Educational Assistance Program, Vehicle Purchase Program, etc.)
- Tools for success include: ongoing training and management support
- Opportunities for career growth within our organization
Accommodation will be provided in all parts of our recruitment process as required under AODA. Please advise us in advance if you require accommodation.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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