Library Experience Facilitator

1 week ago

Calgary, Canada Calgary Public Library Full time

**Job Summary**:
Bringing Calgary Public Library’s strategic plan to life, the Library Experience Facilitator engages directly with users in support of literacy and lifelong learning both within the Library and out in the community. The Library Experience Facilitator provides responsive and friendly customer service and creates enriching library experiences for users of all ages, abilities and backgrounds through the delivery of Library programs that inspire wonder, play, and delight.
Reflecting Calgary Public Library’s commitment to continuous improvement in the name of meeting the community’s ever evolving needs and expectations, the Library Experience Facilitator contributes positively to change, working collaboratively and constructively in a dynamic team environment in which learning happens every day.
The Facilitator shows leadership by willingly sharing knowledge and expertise about Library programs and initiatives and through training, coordination and supervision of other employees as assigned.

**Responsibilities and Activities**:
The Library Experience Facilitator contributes to the success of the Library and its impact in the community by participating in a wide range of responsibilities and activities.
**Engage with Users**
- supporting users in using technology provided by the library (e.g. computers, printers and wireless networks) and in accessing the Library’s e-resources on personal devices
- working alongside members to define and refine complex information queries and to help members develop the skills to navigate the information universe
- engaging with users of all ages about their reading interests, helping them select their next great read
- delivering programs from the full range of the Library’s offerings, and leading activities, orientations, and tours, both planned and spontaneous
- representing the Library at community events or at partners agencies
- extending library services outside the walls of the Library
- updating membership records
- supporting members in adopting and using the Library’s self-serve and virtual membership options
- circulating physical collections

**Shape a Positive User Experience**
- problem solving in response to users’ questions or concerns about the Library
- updating the program registration management tool
- troubleshooting technical issues and communicating with other internal departments, as required
- coordinating room bookings
- ensuring in-library collections are appealing, accessible, and organized
- reporting and/or resolving physical safety, security and facilities issues as appropriate

**Facilitate Capacity Development**
- providing leadership and expertise to other team members and volunteers
- piloting new programs and providing feedback and input on programs, when required
- providing input into program selection and scheduling, contributing to monthly reporting, and collecting data on library activities
- supporting other team members in adopting and implementing new programs
- orienting new volunteers, liaising with Volunteer Resources and ongoing problem solving, coordination and communication with volunteers in the library
- training colleagues in the library setting and in system-wide learning initiatives

**Create a Welcoming Environment**
- promoting attendance at Library programs
- promoting the use of the Library’s electronic and physical resources
- promoting the benefits of Library membership and signing up new members
- being knowledgeable and answering questions about Library membership
- being a constructive and collaborative part of the Calgary Public Library team, fully participating in daily operations
- performing opening and closing procedures and reconciling branch financial transactions
- participating in emergency response procedures and workplace inspections
- acting as the senior person or shift supervisor in the library at assigned times
- coordinating some activities and outreach efforts conducted by others

**Qualifications**:

- Completion of
- a university level degree and a minimum of two years directly related experience, _or_
- a post-secondary diploma and a minimum of four years of directly related experience
- Valid Driver’s license and insurability under the Library’s insurance program may be required based on operational needs
- ** Pre-Employment Screening Requirements**:

- Vulnerable Sector Check
- Successfully complete specified technology use tests

**Additional Information**:
**Knowledge, Skills and Abilities**:

- Exceptional customer service skills
- Ability to lead engaging and enriching programs and activities, both in the Library and out in the community
- Excellent verbal and written communications skills, presentation skills, and public speaking skills including the ability to adjust communication style to interact effectively with users of different ages, backgrounds, and abilities
- Spoken fluency in a second language is considered an asset
- Ability to multi-task a

  • Library Experience Guide

    2 months ago

    Calgary, Canada Calgary Public Library Full time

    **Job Summary**: Bringing Calgary Public Library’s strategic plan to life, the Library Experience Guide engages directly with users in support of literacy and lifelong learning both within the Library and out in the community. The Library Experience Guide provides responsive and friendly customer service and creates enriching library experiences for...

  • Library Experience Guide

    2 months ago

    Calgary, Canada Calgary Public Library Full time

    **Job Overview (Library Experience Guide - Forest Lawn Library)** Bringing Calgary Public Library’s strategic plan to life, the Library Experience Guide engages directly with users in support of literacy and lifelong learning both within the Library and out in the community. - Knowledge and understanding of Indigenous communities including history,...

  • Library Experience Assistant

    1 week ago

    Calgary, Canada Calgary Public Library Full time

    **Job Summary**: Bringing Calgary Public Library’s strategic plan to life, the Library Experience Assistant provides a full range of support services that help shape positive user experiences. Duties include processing, shelving, and organizing library materials according to Library standards; supporting branch operational needs, including room and program...

  • Librarian - Giuffre Family and Nicholls Family

    5 months ago

    Calgary, Canada Calgary Public Library Full time

    **Job Summary**: **Responsibilities and Activities**: - The Librarian contributes to the success of the Library and its impact in the community through a wide range of responsibilities and activities. - 1. Shape a Positive User Experience- keeping up to date with current trends to identify program and service needs for the community - coordinating,...

  • Media Content Specialist

    5 months ago

    Calgary, Canada Calgary Public Library Full time

    **Job Summary**Reflecting the Library’s commitment to continuous improvement and a sense of belonging, the Media Content Specialist contributes positively to change, working collaboratively in a dynamic and respectful team environment.**Responsibilities and Activities** - The Media Content Specialist contributes to the success of the Library and its impact...

  • Digital Communications Officer

    6 months ago

    Calgary, Canada Calgary Public Library Full time

    **Job Summary** Bringing the Library’s strategic plan to life, the Digital Communications Officer is responsible for producing effective and strategic internal and external digital marketing and communication initiatives. The Digital Communications Officer assists in the planning, development, implementation, and evaluation of internal and corporate...

  • Information Specialist, Libraries

    5 months ago

    Calgary, Canada The University of Calgary Full time

    **Position Overview** **LCR Learning** within **Libraries & Cultural Resources** is currently seeking a Full-time Regular **Information Specialist.** The position reports to the Learner Support Librarian, Learning Commons and provides library reference, circulation, information, technology support, and general instruction for the University community and...

  • Instructor - Library Information Technology

    3 weeks ago

    Calgary, Canada SAIT Full time

    At SAIT’s **School of Business**, we deliver cutting-edge programs that inspire learners and leaders to take action and get results. We are one of the largest business schools in Western Canada, we put significant stock in all things industry driven, starting with programs delivered by faculty who are experts in the field. We’re proud to be recognized by...

  • Cleaner

    5 months ago

    Calgary, Canada Calgary Public Library Full time

    **Job Summary** Bringing Calgary Public Library’s strategic plan to life, the Casual Labourer provides a range of light-duty cleaning services that help to positively shape employee and user experiences. This position is responsible for providing clean and sanitized Library spaces. The Casual Labourer helps to provide an overall positive Library member...

  • Law Library Assistant

    9 hours ago

    Calgary, Canada Government of Alberta Full time

    **Job Information** Job Requisition ID: 65115 Ministry: Justice Location: Calgary Full or Part-Time: Full-time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Closing Date: December 4, 2024 Classification: Administrative Support 5 **Salary**: $1,913.27 to $2,342.49 bi-weekly ($49,936 - $61,138/year) Alberta Law Libraries...

  • Law Library Assistant

    2 days ago

    Calgary, Canada Government of Alberta Full time

    Role Responsibilities Are you a dynamic, innovative person with a passion for delivering the best client experience? If so, Alberta Law Libraries has one (1) permanent position, in Calgary. Reporting to the Team Lead South, the Law Library Assistant will provide for and coordinate the delivery of administrative and operational support to the Alberta...

  • Supportive Educational Facilitator

    2 weeks ago

    Calgary, Alberta, Canada First Step Kids Full time

    Job Title: Supportive Educational FacilitatorLocation: Urban area, First Step KidsJob Type: PermanentSalary: $45,000 - $60,000 per year, depending on qualifications and experienceAbout Us: First Step Kids is a dynamic organization dedicated to providing exceptional educational support to students. We are seeking a highly motivated and experienced Supportive...

  • Systems Analyst

    4 weeks ago

    Calgary, Canada Calgary Public Library Full time

    **Job Summary**: The Information Technology Field Support Analyst is responsible for endpoint computing computer devices, user training and next level support for the day to day activities to the IT Support Technicians. This position works collaboratively with all areas of IT supporting end user computing. **Responsibilities and Activities**: - Provides...

  • Cleaner (Part-time)

    5 months ago

    Calgary, Canada Calgary Public Library Full time

    Bringing Calgary Public Library’s strategic plan to life, the Cleaner provides a range of light-duty cleaning services that help to positively shape employee and user experiences. **Shift Schedule**: Thursday - 11:30 - 7:30 (7 hours paid) Friday - 10:00 - 6:00 (7 hours paid) Saturday - 9:00 - 5:00 (7 hours paid Sunday - 9:00 - 5:00 (7 hours...

  • Collections Distribution Coordinator, Libraries

    5 months ago

    Calgary, Canada The University of Calgary Full time

    **Position Overview** **Collections **within **Libraries & Cultural Resources** is currently seeking a Full-time Regular **Collections Distribution Coordinator.** The Collections Distribution Coordinator reports to the Manager, Collections in Libraries and Cultural Resources (LCR). The position ensures and coordinates the day to day organization and...

  • Systems Analyst

    4 weeks ago

    Calgary, Canada Calgary Public Library Full time

    Job Summary The Information Technology Field Support Analyst is responsible for endpoint computing computer devices, user training and next level support for the day to day activities to the IT Support Technicians. This position works collaboratively with all areas of IT supporting end user computing. Responsibilities and Activities Provides endpoint...

  • IT Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada Calgary Public Library Full time

    Job SummaryThe Calgary Public Library is seeking a highly skilled IT Support Specialist to join their team. The successful candidate will be responsible for providing expert-level support for endpoint computing, user training, and next-level support for IT Support Technicians. This role requires collaboration with various areas of IT to deliver exceptional...

  • Executive Assistant

    3 months ago

    Calgary, Canada Calgary Public Library Full time

    **Job Summary**: Reporting to the Director, Communications & Engagement, the Executive Assistant co-ordinates day to day executive support to the CEO and members of the Executive Leadership Team, and administrative support to Chair(s) of the Library Board and its Committees with positive energy and commitment to proactively deal with all levels of management...

  • Software Development Intern/Co-Op Role in AGS Libraries

    2 weeks ago

    Calgary, Alberta, Canada Advanced Micro Devices Full time

    Unlock Your Potential with AMD's AGS LibrariesWe're seeking a highly motivated Software Development Intern/Co-Op to join our team and contribute to the development of GPU-accelerated libraries for AI and HPC applications. As a member of our AGS Libraries group, you'll work with our software development teams to build and maintain the open-source math and...

  • Wraparound Facilitator

    2 weeks ago

    Calgary, Canada McMan Full time

    **Wraparound Facilitator** **Journeys Program - Addictions Supports for Women** **Term position until January 31, 2026** **McMan Calgary** **Internal/External** McMan Youth, Family and Community Services Association of Calgary and Area is a responsive and innovative organization making a difference in the lives of more than 4100 children, youth, and...