Information Specialist, Libraries

2 weeks ago

Calgary, Canada The University of Calgary Full time

**Position Overview**

**LCR Learning** within **Libraries & Cultural Resources** is currently seeking a Full-time Regular **Information Specialist.**

The position reports to the Learner Support Librarian, Learning Commons and provides library reference, circulation, information, technology support, and general instruction for the University community and beyond. Public Service staff deal with multiple projects and shifting priorities and must use their discretion and judgement to ensure the integrity of services to students and faculty are maintained. The transformative and user centered work of this role will occur across multiple services points including virtual and physical. The Information Specialist is often the first point of contact between a library user and Libraries and Cultural Resources services, facilities, and collections. The Information Specialist facilitates the seamless connection of library users to these services, facilities and collections so that users can be successful in their teaching, learning and research goals.

**Position Description**

**Summary of Key Responsibilities** (job functions include but are not limited to):
General
- Provides high quality customer service both face to face and in the virtual environment.
- Judiciously and effectively applies policies and procedures affecting service and security for library users when dealing with their concerns as perceived.
- Maintains currency with advances in the use of technology and resources (practices) as applied to users' needs and services.
- Communicates professionally and respectfully with clients, co-workers, supervisor, and members of the University community and the general public.
- Participates in Libraries and Cultural Resources committees and working groups.
- Pursues professional development opportunities to keep skills and knowledge up to date, and participates in orientation and training sessions for new process, products and services.
- Provides general orientation and instruction support to educate both library users and staff on new and existing library services and resources.
- Supports projects and initiatives in order to create and enhance services, resources, processes or library activities for staff or library users.
- Provides directional assistance within the library and across campus.
- Refers users to services beyond the scope of the library, and monitors, troubleshoots and reports building and equipment maintenance issues to ensure a safe and functional library space.
- Provides virtual and in-person information and instruction to users regarding the location and use of library resources and services.
- Interprets patron requests through the reference interview, and constructs basic search queries for a variety of resources located on and off the library website.
- Instructs clients in basic research techniques and organization of the collections of Libraries and Cultural Resources.

Operations
- Provides operational support for the ongoing delivery and development of public services across multiple service points including physical and virtual and may be responsible for opening/closing a physical service point.
- Assists with circulation services, including checking materials in and out, showing users how to use the self-serve technology, creating and updating patron records, assisting patrons with paying fines and fees and explaining library policies to users.
- Negotiates fines directly with users as needed; may receive fine dispute referrals from other library staff.
- Provides support to library users on library supported hardware/software, including demonstrating login procedures for public and specialized work stations, and referring technical issues as required.
- May be responsible for maintaining collections in some service points and overseeing student assistants work as it relates to collections.

**Qualifications / Requirements**:

- A relevant undergraduate degree, a diploma from a library/information technology program, or an equivalent combination of education and experience.
- Experience in the provision of library reference service in a library setting.
- An understanding and working knowledge of library systems and the ability to use and demonstrate these resources.
- Strong customer service skills with the ability to identify and understand user needs, and provide appropriate solutions to meet these needs.
- Ability to use technologies provided by and supported within the library and ease in testing them and adapting to new technologies.
- Personable and courteous in working relationships with colleagues, students and the public.
- Ability to interact professionally with students, staff, faculty and other members of the University community.
- Ability to work cooperatively with other staff on a wide range of engagement activities, on and off campus, to create awareness of the library's programs and services.
- Ability to organize, prioritize and complete a variety of tasks in

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