Customer Care Representative

2 weeks ago

Toronto, Canada Menkes Full time

Posted In: Customer Care
- About The JobWe are expanding our Customer Care Team to support the completion of projects in Vaughan and Downtown Toronto over the coming year. As a member of the on-site Customer Care Team, the **Customer Care Representative** will act as a front-line point of contact with homeowners during the Quality Assurance and Pre-Delivery Inspection stages. The term of employment will be until September 30th, 2025 with the potential for extension and/or permanent employment.

**SCHEDULES**: There are three concurrent daily 7-hour shifts running from 8:00 a.m. to 8:00 p.m. from Monday to Friday - 8:00 a.m.3:00 p.m. - 10:00 a.m.5:00 p.m. - and 1:00 - 8:00 p.m. In addition, everyone will be required to work one shift on Saturday, every 3-4 weeks.

**Responsibilities**:

- Perform Quality Assurance, Pre-Delivery and Delivery Inspections.
- Follow up on open issues with purchasers to ensure resolution in an effective and timely manner.
- Escalate issues to the Team Lead when resolution cannot be achieved.
- Report issues and trends encountered to the Team Lead.
- Assess requests for Warranty work using the Tarion Construction Performance guidelines and best practices.
- Conduct inspections of Warrant work that has been completed.
- Assist with the coordination of trades working on deficiency correction, including facilitating access to suites using the Master Key Protocols.
- Work collaboratively with the Construction and Property Management groups to resolve problems.
- Contribute to the efficient administration of the Site Office.
- Act as a backup for the Residential Lobby/Community Administrator role.

**Qualifications**:

- Enrollment in/completion of a degree/diploma in construction, civil engineering or related technical field is required
- 2+ years of work experience, preferably in the Residential Development and/or Construction industry
- High degree of comfort with use of technology and proficiency with MS Word, Excel and Outlook
- Superior communication skills
- Ability to contribute in a fast-paced, deadline-driven team atmosphere
- A courteous, professional demeanour
- A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

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