Connected Home Technician

5 months ago

Barrie, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference -we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:
**Who we’re looking for**

We are looking for a Connected Home Technician for the Barrie area to be a part of our team that supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most.

Are you up for the challenge and the fun? If so, consider the following opportunity:
**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team.
- Competitive Salary
- Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.
- Health & Dental Benefits, Pension plan and Stock Matching options
- Growth & Development opportunities to grow in Field Operations
- Receive mentorship from NCC, HE and other roles outside Tech Ops
- Work for an organization committed to environmental protection
- We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity - including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

**What you'll do**:

- Diagnose and/or correct all technical problems (Hi-Speed Internet, Legacy and Ignite and Rogers Home Phone and TPIA) to the satisfaction of the customer and in accordance with company specifications.
- Reconnect/disconnect equipment and/or services as per company standards and procedures.
- Install new services, extra outlets and equipment in domestic dwellings, apartments and commercial buildings.
- Complete installation/service work. (e.g., rewires, fishing, drop replacements and/or temps)
- Promote Rogers product and services.
- Complete accurate documentation pertaining to installations, service and sales activity.
- Learn, adhere and participate with all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.

**What you bring**:

- Valid driver's license in good standing is required.
- Proficient in MS Suite of products
- Electronics Technician Certificate or Diploma is an asset.
- Knowledge and experience with Security Systems and Home Automate is an asset.
- Must have experience in basic computer trouble shooting.
- Must have experience with all current computer operating systems.
- Must have experience with home network setup and trouble shooting.
- Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 30+ ft.
- Excellent communication and problem-solving skills coupled with excellent customer service skills.
- Ability to work shifts, weekends, and overtime, as required.
- Must be willing to work in adverse weather conditions.
- Previous sales experience would be an asset.
- Circuit switch and Cat 5/6 wiring knowledge is an asset.

Schedule: Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Sperling Drive P.O. Box 8500 (160), Barrie, ON
Travel Requirements: None
Posting Category/Function: Field Operations & Installation
Requisition ID: 286327

Posting Notes: Customer Experience

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