Technical Support Help Desk

6 months ago

Mississauga, Canada Cardinal Couriers Ltd. Full time

**About the Position**:
The Tier 1 Technical Support/ Help Desk member is responsible for acting as a liaison between internal and external users with the MIS department. Reporting to the MIS Manager, this member will be responsible for ensuring all hardware deployment and troubleshooting is complete for Cardinal as an organization; and is required to support multilevel members. This role will require hands-on management of various IT equipment including the collection, delivery and allocation of hardware such as laptops, cell phones, Cisco VOIP phones and inventory management for tablets, and RF scanners. Installation of wires (running wires etc.). is an asset.

**Responsibilities**:

- Engaging with other Cardinal locations and supporting hardware inquiries (cell phones, laptops, Cisco COIP phones, RF Scanners, Tablets etc.) in a Tier 1 capacity.
- Acting as a help desk for users and providing in-person troubleshooting for PC, LAN and all Cardinal mobile devices as needed.
- Image and configure all end user machines (including communal services such as printers and cameras).
- Identify and escalate issues requiring urgent attention to the appropriate IT member.
- Configure, install and provide training on internal and in-market software used for Cardinal (i.e. Courier Complete), including the web-based shipping systems and the internet shipping portal.
- Review and monitor shipping systems for accurate operation daily.
- Maintain and update hardware inventory database (tablets, cell phones, laptops, access cards, RF Scanners, Biometric scanners etc.).
- Monitor internal software for warehouse (dims/ cubing, re-weigh) and ensure systems are accurately functioning on a daily basis.
- Provide technical support and training to drivers and brokers for scanners and tablets.
- Perform other duties as assigned.

**Experience and Qualifications**:

- Post-secondary training in Computer System Technology required.
- Minimum 3 years of experience in a related work environment
- Working knowledge of.net environment, Web Services and SQL 2005/2008 databases.
- Ability to repair, configure and administer computer, cubing and reweight hardware.
- Ability to provide basic repair, configure and administer Intermec scanners and 3G/GPS Modems
- Proficient in using, installing, and supporting Microsoft Office 365 suite of products (Word, Excel, Outlook)

**Competencies**:

- Ability to work independently and as part of a team.
- Displays integrity and ability to handle and maintain confidential information.
- High level of organization and work ethic required.
- Hands on with a sense of urgency, ability to prioritize deliverables and manage multiple priorities.
- Strong written and verbal communication skills required to communicate at all levels of the organization.
- Attention to detail required to ensure all tasks are accurately and completed.
- Ability to develop strong and positive relationships with staff, management, and clients.

**We Offer**:

- Group health benefits including disability and life insurance.
- EAP
- Competitive salary

**About Cardinal**:
Cardinal is committed to providing a respectful, accessible, and inclusive environment for all persons with disabilities. We continuously look for ways to build a culture that is welcoming to all and embodies the principles of inclusion and equal opportunity.

Cardinal supports the realization of a Canada without Barriers by 2040. We are committed to fostering an accessible and inclusive environment with and for persons with disabilities by meeting the requirements of the ACA, its regulations, standards, and all other relevant legislation concerning accessibility. We will achieve this by identifying, preventing, and removing barriers experienced by persons with disabilities who interact with our Company.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable traveling as needed to support other locations with hardware deployment and trouble shooting?
- Are you ready, willing and able to collect and deliver IT hardware on an as needed basis?

**Education**:

- DCS / DEC (required)

**Experience**:

- Tier 1 hardware support: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- G Class (required)

Shift availability:

- Day Shift (required)

Willingness to travel:

- 50% (required)

Work Location: In person

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