Unit Manager, Office Services

5 months ago

Dartmouth, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a Unit Manager, Office Services, to join our growing team

**What you’ll do here**:
Facilities & Office Services
- Oversee workflows and take action to ensure performance (ie. Adjust timelines, solve problems)
- Supervise maintenance work and service delivery to ensure that the facility is fully operational
- Provide administrative leadership in managing people, infrastructure, and facilities
- Administer operational procedures to ensure that the department runs smoothly
- Plan and facilitate effective meetings
- Implement changes and new systems or programs within the department
- Liaison with I.T. for technology support (cabling, telephones etc.)
- Monitoring of phone statistics for reception to ensure optimal productivity and capacity.
- Maintain a can-do attitude when facing difficult situations or long projects involving different departments.

Evaluate performance
- Conduct performance reviews on a regular basis
- Deliver ongoing feedback and address performance issues
- Recognize training needs and ensure that staff gain needed skills
- Collaborate with staff members to create and implement development plans and role modifications
- Set, monitor and manage individual and team performance goals.
- Create strategies to better utilize staff and space
- Ensure continuity of the team through cross-training and succession planning
- Coaching, including providing feedback to direct reports on behaviours and competencies and on ways to improve and manage efficiency.

Monitor and Control departmental Budget
- Maintain Vendor relationships while staying within the allocated budget
- Complete Appropriate budgeting and financial reporting
- Effectively allocate available resources
- Approve payment of accounts payable in the Oracle Purchase System

**What you bring to the table**:

- University Degree or any equivalent combination of education and experience
- Minimum 3 years of P&C insurance experience
- Previous management, supervising and leadership experience
- Can coach, motivate and develop administrative support clerks
- Strong customer service orientation
- Can thrive in a constantly changing environment
- No Canadian work experience required however must be eligible to work in Canada.

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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