Service Technician

6 months ago

Dartmouth, Canada Office Interiors Full time

**Service Technician**

**Location: Halifax Regional Municipality/ Southwest Region, Nova Scotia**

Office Interiors is a Maritime-based company that operates on a clear set of values showing our commitment to our People, our Customers, our Environment, our Communities, Results and Integrity.

As a member of our Office Equipment Technician team, you would share **Office Interiors’ vision to **_“Inspire _**_People to Love the Way They Work,_**” and mission **_“to Help Customers Create Productive Work Environments.”_** Your role would be centered around providing technical service for networked office equipment, phone systems, mailing systems, software and related items that meet the needs and expectations of customers.

If you have a positive “can-do” attitude, and the drive and energy to work in an environment where you take ownership to get the job done and achieve your individual results, this is the place and role for you.

**About you**:

- You fit with Office Interiors’ six Core Values (our People, our Customers, our Environment, our Communities, Results and Integrity)
- You are engaged in the community; community involvement is expected for every member of our team
- You are a self-starter with the ability to multi-task efficiently, prioritize tasks and work independently, sometimes under time pressures, under mínimal supervision
- You are able to work in a team environment

**What you will be doing / Responsibilities**
- Assist in equipment preparation by loading/unloading, packing/unpacking, setting-up, refurbishing and de-commissioning equipment both in the shop and in the field
- Perform technical service on electronic office equipment and related items at customer’s locations
- Manage the service for an assigned base of installed office equipment achieving Pro Elite 100 industry benchmarks for response times, call back ratios, numbers of calls performed, reschedule ratios, incomplete calls, accountable time and any other defined metrics
- Maintain adequate levels of parts inventory and company supplied equipment in an organized fashion. Conduct parts counts to reconcile parts inventory and review with Service Manager any adjustments to min/max levels for specific parts as needed.
- Provide training for customers on equipment as required
- Maintain effective communications including required documentation with customers, dispatchers, and supervisors as needed to resolve problems and deliver high levels of customer service
- Complete all required training programs including online, in-house, in the field, and other training programs that may be held out of Province
- Standard work hours are 8:00 am to 4:30 pm. Periodically you will be required to work beyond these or potentially be on call to provide service after hours

**Your background / Requirements & Assets**
- A background or training in repairing and troubleshooting computer electronics, software, networks, along with a mechanical aptitude is an asset for this position
- You have excellent customer service skills and ability to interact with internal and external clients professionally (written and verbal)
- Post-secondary education (including new graduate) in Mechanical Engineering or Electronics Engineering Technician or Technology program or relevant work experience
- A Driver’s license and clean driver’s abstract

**We Offer**
- Competitive compensation
- Comprehensive benefits package including bonus and RSP program
- Company vehicle
- Bonus program
- 3 weeks’ paid vacation to start
- Employee and Family Assistance Program
- Reimbursement of professional subscriptions and job-related training
- Internal development programs
- Wellness/fitness subsidy
- Employee discounts
- An amazing team and company that lives its core values of our people, customers, community, environment, integrity, and results
- A great working environment and access to a roof-top patio with harbour view** **and free on-site parking

**Contact Information**:
Kelly Bruce

Director of People and Culture

Office Interiors

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