Underwriting Associate
3 weeks ago
AMA:
**CUSTOMER **_experience_** IS YOUR FIRST, MIDDLE, AND LAST **_name_**.**
- Posted: 2023-11-10_
- Closing: Until Filled_
- Location: Bridgewater Bank (Remote - Work From Home)_
When you recall the very best customer experience you ever had, you can't help but think to yourself, "How would I have done it even better?" That's because you're the kind of person who believes that even if you go above and beyond, there's always room to go a little higher and a little further. You have a passion for service excellence and helping others, and get a personal thrill out of brightening someone's day on the other end of the telephone with your friendly voice.
**WHO IS BRIDGEWATER BANK?**
**Unlike a traditional bank, we have no branches.** This means less time managing logistics and more time focussed on you and
_our_ ‘why’ - helping you succeed. Our focus is providing honest, straightforward service and financial solutions for everyday living and important life events.
**We’re financial service experts with flexible mindsets**. Being a smaller bank makes us nimble, and that means we can respond quickly with innovative approaches that don’t need to go through multiple levels of approvals.
**Our customers are everything.** When you become a customer of Bridgewater Bank, you’re like our neighbour - even family - and we treat you that way.
**WHAT MOVES YOU**
- You're an excellent communicator, an even better listener, and have an almost telepathic ability to identify the needs of others.
- You like to exceed expectations when it comes to providing a superior customer-service experience. Not only do you excel at meeting peoples' needs, you're able to anticipate them.
- You're a stickler for details and accuracy — you're so organized that you have an uncanny ability to get you’re your hands on the right information quickly.
- You're a master multi-tasker, able to manage your time, multiple files, and priorities with ease. You have no problem getting things done. And on time, too
- You believe integrity is everything and let your superior ethics guide your decision making.
- You don't need anyone to light a fire under you. You know what needs to be done and you do it.
- You're a flexible and responsive team player who works well on your own but is just as happy collaborating in a team environment.
**WHAT YOU’LL DO**
- Report to the Manager, Underwriting and Broker Services.
- Provide support to the Mortgage Underwriters to ensure all follow-up on files are completed and all conditions met prior to closing.
- Follow up on commitments and request specific documents.
- Verify accuracy of specifications on mortgage documents.
- Ensure all conditions of mortgage approval are met.
- Route risk-involved matters to Underwriter for evaluation.
- Analyze land titles, purchase contracts, and appraisal reports for inconsistencies.
- Follow up on existing pipeline of approved deals, review and validate supporting documentation
- Confirm all closing details including dates, client information, and payment frequency.
- Collaborate with both internal and external customers of Bridgewater Bank and AMA to achieve departmental and organizational goals.
- Responsible for completing Quality Assurance audits on assigned files.
**WHAT YOU’VE DONE**
- You have a post secondary education in a relevant field (ex. business/commerce, business management) or equivalent combination of education and experience.
- You have a minimum 3 years’ experience in a financial institution with knowledge and experience in Mortgage Underwriting.
**WHAT YOU'LL GET**
- Competitive salary.
- Flexible benefits.
- Outstanding employer-paid Pension Plan.
- Great AMA discounts.
- Unlimited learning opportunities.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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