Complaint Handling Specialist

1 month ago


Mississauga, Canada Sonova Full time

for the following position: Complaint Handling Specialist**Overview**:As a Complaint Handling Specialist, you will be responsible for processing complaints in timely manner in accordance with the established complaint handling process and with applicable laws and regulations.**What you’ll do**:
***
- Ensure timely processing of complaints (Canada and Global).
- Record and evaluate complaint submissions.
- Support complaint investigations, and prepare complaint risk assessment if required
- Interact with global and/or local cross-functional team members (Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing and R&D) in complaint analysis.
- Communicate with health care providers (HCP), HCP staff and/or patient to acquire relevant complaint information.
- Coordinate with other departments to provide complaint data reports as needed.
- Receive returned goods and send it to engineering for analysis when needed.
- Review and close complaint files.

**What you bring to the team**:

- Bachelor's degree in engineering, audiology, quality, or regulatory & compliance disciplines.
- 0-3 years of experience in medical device industry or complaint specialist is an asset.
- Strong problem-solving methodologies and tools, focuses on root cause analysis, and shows orientation towards problem prevention.
- Technical writing expertise
- Analytical and conceptual thinking
- Proficient in English. Familiarity with additional languages (French, German, Spanish) an asset.

**What makes us a great place to work for**:

- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
- We change lives through our products and services - help us make a difference
- Sonova Canada has been recognized by HRD Canada as one of
- **Best Places to Work 2023**.- Take a look at how you can Create Sense with us- Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you-
Sonova is an equal opportunity employer.



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