Order Fulfillment Specialist

4 weeks ago

Mississauga, Canada Epiroc Careers Full time

**Order Fulfillment Specialist**

The Order Fulfillment Specialist will be an official resource for the Canadian Order Fulfillment Team. This position will be responsible for Supply Chain related tasks such as open order reporting to customers, expediting where available and working with regional and global colleagues to resolve late orders and order issues.

RESPONSIBILITIES:

- Maintain good image of the Company and build good relations with internal/external customers in handling their queries, complaints, etc.
- Recognize and respond to the client’s needs, identifying opportunities to promote and provide advice on our products or services. Inform clients about services and products available, and make recommendations where possible
- Handle disgruntled or dissatisfied callers in a courteous and professional manner. Strive to resolve client issues on the first call without escalation
- Prepare and distribute open order reports to all impacted stakeholders. Reports will include the status of all open orders, expected ship dates, expedites where available and additional pertinent information.
- Coordinate with internal suppliers and colleagues for order inquiries, expedites and issue resolution including entering ACIGN tickets
- Expedite customer orders at customers request and whenever possible
- Participate in customer collaboration meetings
- Order management of assigned customer accounts including quotes, order entry, order follow up
- Comply with the organization’s people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards
- Perform special studies and carry out special assignments, as required by lead and/or supervisor, determined by business needs

SKILLS AND ABILITIES:

- Strong customer service and troubleshooting skills
- Computer literate, including effective working skills of MS Office and Lotus Notes
- Exceptional conflict resolution, negotiation, and objection handling skills
- Customer Focus
- Excellent interpersonal skills
- Team Work
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

**United. Inspired**. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

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